Healthcare Customer Service Representative
Posted 2026-06-26
Remote, USA
Full-time
Immediate Start
- Job Description:
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
- Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Benefits:
- Comprehensive health benefits may include medical, vision, and dental
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts