Healthcare Call Center/Scheduler (Remote)

Position at a Glance:
• Location: Remote
• Company: Workwarp
• Start Date: Immediate openings available
• Compensation: a competitive salary
• Position: Healthcare Call Center/scheduler

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ÂSUMMARYWe are currently seeking a Connection Advisor to join our Connection Center team. This full-time role will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 6-week training period. The training period will be Monday... through Friday 8:00 AM to 5:00 PM schedule and will be held on campus.Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campusUnder general supervision, answers incoming calls and meets callerà â s needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.RESPONSIBILITIESà ⠢ Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.à ⠢ Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and proceduresà ⠢ Obtains and accurately captures demographic information and patientà â s health insurance information provided by the patient or caller.à ⠢ Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.à ⠢ Requests and processes payments for co-pays, pre-pays and outstanding balances.à ⠢ Meets all departmental quality standardsà ⠢ Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as neededà ⠢ Performs other duties as assigned, but only after appropriate trainingQUALIFICATIONSMinimum Qualifications:à ⠢ High School Diplomaà ⠢ One year data look-up/data entry experienceà ⠢ Two yearsà â experience in customer service involving complex analytical problem-solving skillsà ⠢ One year experience in a call center with emphasis in a customer service/medical industry.à ⠢ 6 Months call center experience or specialized clinic experience
• OR-
à ⠢ An approved equivalent combination of education and experienceà ⠢ Bilingual Spanish/English is preferredJob Type: Full-timePay: From $20.60 per hourExpected hours: 8 per weekBenefits:à ⠢ 403(b)à ⠢ Adoption assistanceà ⠢ Bereavement leaveà ⠢ Commuter assistanceà ⠢ Credit union membershipà ⠢ Dental insuranceà ⠢ Dependent care reimbursementà ⠢ Disability insuranceà ⠢ Employee assistance programà ⠢ Employee discountà ⠢ Financial planning servicesà ⠢ Free flu shotsà ⠢ Free health screeningsà ⠢ Gym membershipà ⠢ Health insuranceà ⠢ Health savings accountà ⠢ Life insuranceà ⠢ Loan assistanceà ⠢ Military leaveà ⠢ On-the-job trainingà ⠢ Opportunities for advancementà ⠢ Paid jury dutyà ⠢ Paid orientationà ⠢ Paid time offà ⠢ Paid trainingà ⠢ Referral programà ⠢ Retirement planà ⠢ Tuition reimbursementà ⠢ Vision insuranceà ⠢ Wellness programà ⠢ Work from homeHealthcare setting:à ⠢ Acute careà ⠢ Ambulatory surgery centerà ⠢ Birth centerà ⠢ Children's hospitalà ⠢ Clinicà ⠢ Dental officeà ⠢ ERà ⠢ High acuity unità ⠢ Hospitalà ⠢ Inpatientà ⠢ JCAHO accredited facilityà ⠢ Level I trauma centerà ⠢ Magnet hospitalà ⠢ Medical laboratoryà ⠢ Medical officeà ⠢ Outpatientà ⠢ Plasma centerà ⠢ Rehabilitation centerà ⠢ Sleep centerà ⠢ Teaching hospitalà ⠢ TelehealthMedical specialties:à ⠢ Addiction Medicineà ⠢ Allergy & Immunologyà ⠢ Anesthesiologyà ⠢ Bariatricsà ⠢ Burn Careà ⠢ Cardiologyà ⠢ Cath Labà ⠢ Colorectal Surgeryà ⠢ Critical & Intensive Careà ⠢ Dermatologyà ⠢ Dialysisà ⠢ Dieteticsà ⠢ Emergency Medicineà ⠢ Endocrinologyà ⠢ Gastroenterologyà ⠢ Genetics & Genomicsà ⠢ Geriatricsà ⠢ Hematologyà ⠢ Holistic Medicineà ⠢ Home Healthà ⠢ Hospice & Palliative Medicineà ⠢ Hospital Medicineà ⠢ Hyperbaric Medicineà ⠢ Infectious Diseaseà ⠢ Internal Medicineà ⠢ Labor & Deliveryà ⠢ Medical-Surgicalà ⠢ Nephrologyà ⠢ Neurologyà ⠢ Nuclear Medicineà ⠢ Ob/Gynà ⠢ Occupational Medicineà ⠢ Oncologyà â