Head of Intake (Remote — ABA Healthcare)

This is a remote position.

Head of Intake (Remote — ABA Healthcare)

About the Role

We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach.

The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.

This is a results-driven leadership role, not a passive administrative position.

Key Responsibilities

• Manage the full intake lifecycle from first inquiry to client start of services
  




• Make and oversee high-volume outbound and inbound calls daily with prospective families
  




• Proactively follow up with leads via phone, text, and email to ensure conversion
  




• Convert inquiries into scheduled intakes and active clients
  




• Communicate clearly and empathetically in Spanish and English
  




• Lead and manage the intake team, including training, workflows, and accountability
  




• Verify insurance eligibility and navigate authorization requirements
  




• Coordinate with clinical, scheduling, and billing teams
  




• Maintain accurate documentation in EMR/CRM systems
  




• Track intake metrics, conversion rates, follow-up timelines, and call volume
  




• Ensure an exceptional experience for families while driving timely admissions
  

Who Will Thrive in This Role

• You enjoy talking to people and are energized by phone-based work
  




• You are comfortable making many outbound calls per day when needed
  




• You follow up relentlessly and do not wait for families to call back
  




• You can balance empathy with urgency and conversion
  




• You view intake as both healthcare coordination and sales