General Liability Claim Representative

The Hartford is an insurance company committed to making a difference and helping customers achieve their goals. They are seeking a General Liability Associate Claims Representative to investigate and manage claim files, ensuring exceptional customer service and support for individuals and businesses after a claim.

Responsibilities

• Utilize active listening and critical thinking skills to quickly analyze customer needs
• Leverage knowledge and resources to provide the appropriate solutions to requests
• Take ownership to ensure that we go above and beyond in providing customer service
• Utilize every touch point as an opportunity to build value and The Hartford brand
• Commit to learning and developing
• Develop an in depth understanding of Hartford products and business lines
• Act as a liaison with other departments to resolve problems
• Secure essential facts about losses
• Negotiate settlements
• Interpret, understand and explain coverage to policyholders
• Efficiently update and move files to closure
• Manage pending claims to meet company quality criteria
• Ensure payments are processed timely as needed or input payments within authority
• Special assignments or projects as assigned
• May be required to assist in catastrophe situations
• Develop proficiency and capabilities expected during new hire ramp-up period
• Must demonstrate strong customer service focus
• Ability to operate, lead and coach within The Hartford Way management system

Skills

• High School Diploma required; college degree preferred
• Minimum of 1 year of related customer service experience or applicable insurance experience
• Excellent oral, written and interpersonal communication
• Demonstrated capacity to multi-task in a structured work environment
• Ability to utilize multiple systems to handle/process claims
• Problem solving and critical thinking skills are a must
• Strong attention to detail
• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office
• Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

Company Overview