Front Desk Receptionist

DUTIES AND RESPONSIBILITIES

• Achieve
  daily, weekly and monthly revenue goals set by the Branch Head
  /management by implementing, promoting programs and packages, enhance
  and achieve excellent customer service based on operating standard set
  by the company.
• Perform pre-procedure or client check-in
  procedures including discussing waiver details and proper endorsement
  procedure of client to the therapist.
• Perform after procedure
  guidelines such as processing of payment, discuss succeeding
  appointments of client, book clients appointments using the online
  booker system (booker)
• Answers to queries of clients (whether queries are generated from email/text/phone or walk-in clients)
• Handles
  all types of appointments (old clients, new/walk-in clients, call-in
  client,etc.) with the supervision and approval by the Branch Head
• Co-manage uploading of clients procedural pictures and documents required by the Branch Head and management
• Perform after-sales procedures such as after care/procedure reminders, next scheduled appointments.
• Ensures the accurateness of clients personal/procedural details
• Maintains
  cleanliness/neatness of the frontline area making sure that all
  records, data, equipment in the front area are organized at all times