Freelance Content Writer

We are a SaaS company in the customer success/customer growth space looking for an experienced Freelance Writer who can create thoughtful, high-quality content quickly. This role spans educational long(er)-form content and marketing copy, including blogs, ebooks, web copy, landing pages, email, social posts, and campaign assets.

You should be able to turn ideas into clear, engaging, well-structured content for B2B SaaS audiences, including customer success leaders, revenue leaders, operations leaders, and practitioners.

Job Title: Freelance B2B SaaS Content Writer / Copywriter

Classification: Project based, contract

Reports to: Senior Director, Marketing Communications

Location: Remote - US, preference for ET / Central based

Hourly Rate Range: $85.00 - $150.00 per hour

What you�ll do

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  Write educational and thought leadership content such as blogs, guides, ebooks, and research-based assets (as needed)

  
  

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  Write conversion-oriented marketing copy for web pages, landing pages, email, and campaign assets

  
  

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  Repurpose content for different mediums

  
  

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  Create short-form promotional copy for LinkedIn posts, newsletters and other promotional outlets

  
  

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  Interview internal subject matter experts, as needed, and turn their insights into compelling, accurate content

  
  

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  Adapt to our brand voice and follow AP style

  
  

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  Work from briefs, but also suggest stronger angles, headlines, and narrative structures

  
  

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  Deliver clean first drafts on deadline and incorporate feedback efficiently

  
  

What we�re looking for

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  5+ years of experience writing for B2B SaaS, ideally in customer success, revenue operations, retention, onboarding, adoption, lifecycle marketing, or adjacent categories

  
  

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  Strong portfolio showing a mix of:

  
  

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  educational blog content

  
  

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  ebooks or white papers

  
  

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  website or landing page copy

  
  

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  email or campaign copy

  
  

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  social copy

  
  

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  Ability to write both informational and persuasive content

  
  

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  Strong research skills

  
  

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  Clear command of AP style

  
  

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  Proven ability to learn a company�s tone and write in-brand

  
  

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  Strong project management skills and fast turnaround times

  
  

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  Familiarity with SEO fundamentals

  
  

What success looks like

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  Drafts require light editing, not rewrites

  
  

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  Content sounds informed, specific, and useful � not generic

  
  

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  You can move between a blog, an ebook section, a landing page, and a social thread without losing voice or quality

  
  

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  You are responsive, reliable, and consistently on deadline

  
  

To apply please send / share the following:

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  8 relevant writing samples, including at least one long-form educational asset (blog, ebook), as well as marketing material, web copy, social media

  
  

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  A short note describing your experience in B2B SaaS and any work in customer success, retention, lifecycle, or revenue topics

  
  

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  Your typical turnaround times

  
  

About ChurnZero

ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI�, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.