Franchise Operations Director

The Director of Franchise Operations oversees a team of Franchise Business Consultants with the main goal of driving franchise revenue and profitability for an educational company.

PRIMARY FUNCTIONS/RESPONSIBILITIES

Set and achieve financial goals for the department with full P &L responsibility

• Drive customer centric focus on continually improving student results


• Deliver world class franchisee profitability through revenue gains and cost savings


• Develop the overall departmental business plan including budgets and KPI goals on a monthly, quarterly and annual basis; provide updates to the management team on performance


• Partner with the marketing department to analyze and improve customer lead generation


• Champion corporate initiatives with the franchise community


• Attend and participate, where appropriate, In local market franchise advertising cooperative meetings


• Act as an interdepartmental liaison

Lead the Franchise Business Consultant (FBC) Team

• Conduct field visits with FBC's and franchisees to improve profitability, KPis and service delivery


• Set goals and develop quarterly, monthly and weekly actions plans with each FBC to meet them; provide on- going feedback to improve performance in meeting goals


• Partner with FBCs and their franchisees to meet marketing objectives


• Interview, hire and train all new FBC's


• Develop skill set with FBC's through weekly team calls, quarterly team meetings and additional follow up

Cultivate our franchisee-franchisor partnership

• Help every member of the system work toward a growth mindset culture


• Lead the Annual Convention and periodic regionals and local area meetings


• Manage the Franchisee Advisory Council

Additional Responsibilities

• Track record of delivering top financial performance


• Demonstrate excellence in leadership


• Strong communication skills to lead team trainings and internal meetings, write company- write messages and speak publicly to large audiences


• Analytical approach to problem solving