Fractional AI Specialist (Customer Service Automation)

Company: Health Is Freedom

Location: Remote / Project-Based

Engagement Type: Fractional Contract

Estimated Scope: ~25–30 hours (initial project)

Overview

Health Is Freedom is seeking a Fractional AI Specialist to design and implement an automated customer service infrastructure that minimizes the need for manual support.

This role focuses on building AI-driven workflows, automated response systems, and structured communication flows that handle the majority of customer inquiries without human involvement.

The goal is to create a scalable, automated support system capable of resolving most customer questions through intelligent email responses, automated workflows, and AI-powered messaging.

This is a short-term project-based engagement focused on designing the architecture, building automation flows, and implementing the supporting systems.

Project Objectives
• Design a low-touch customer service system powered by AI and automation
• Automate common customer inquiries (orders, shipping, product questions, returns, etc.)
• Build automated email response systems and support workflows
• Create structured escalation logic for edge cases
• Reduce manual involvement in customer support operations
• Implement scalable processes that support future growth

Responsibilities

Customer Service Automation Architecture
• Analyze current customer service inquiries and identify opportunities for automation
• Design the structure for an AI-powered customer support workflow
• Map automated response flows for common support scenarios

AI & Workflow Implementation
• Implement AI-powered response systems for customer emails
• Build automated support workflows and routing logic
• Develop scripts and response templates for common customer inquiries
• Configure automation tools to categorize and resolve support requests

System Design & Documentation
• Develop clear workflow structures and escalation pathways
• Document automation logic and system architecture
• Provide recommendations for future improvements and scalability

Communication Automation
• Implement automated email responses and support messaging
• Design intelligent categorization and routing for inbound inquiries
• Explore tools or systems for automated outbound notifications or updates

Ideal Background

Candidates may come from backgrounds such as:
• AI automation consulting
• Customer support automation
• No-code / low-code systems development
• Workflow automation architecture
• CX (Customer Experience) automation
• AI chatbot or AI email agent implementation

Relevant Tools & Experience

Experience with tools such as:
• Zapier / Make / n8n
• Intercom / Zendesk / Freshdesk / Gorgias
• AI chatbot or AI email automation platforms
• CRM integrations
• Workflow automation tools
• API integrations (preferred but not required)

Deliverables

By the end of the project, the specialist will have:
• Designed the customer service automation architecture
• Built AI-assisted response flows for common inquiries
• Implemented automated workflows for support requests
• Created escalation logic for edge cases
• Delivered documentation for the system and automation logic

Success Metrics

A successful project will result in:
• The majority of customer inquiries resolved automatically
• Significant reduction in manual support workload
• A scalable system capable of handling increased customer volume

Pay: $25.00 - $35.00 per hour

Expected hours: 25.0 – 30.0 per week

Benefits:
• Work from home

Application Question(s):
• This role involves designing and implementing AI-driven automation systems, not handling customer support tickets. Please describe a project where you built or implemented an automated workflow or AI-driven support system. What tools did you use?
• Which of the following tools do you have direct experience with? Zapier, Make, n8n, Intercom, Zendesk, OpenAI, OTHER automation tools you are familiar with?
• Have you designed or implemented an automated customer support system that reduced human involvement in handling support requests?

If yes, briefly describe the system and the results.
• This project involves building automated workflows, scripts, and AI response systems in an estimated 30–40 hour engagement. Do you have experience completing similar automation projects on a contract basis?

Work Location: Remote