Fleet Services Account Manager

Toyota Material Handling is seeking a passionate and dedicated Fleet Services Account Manager responsible for managing and growing the company's fleet accounts. The role involves developing strong relationships with customers, ensuring high-quality fleet management services, and overseeing account management activities such as service, data analysis, and contract negotiation.

Responsibilities

• Develop and maintain strong relationships with Advanced Services fleet customers, serving as the primary strategic liaison to ensure alignment with client objectives and organizational priorities
• Partner with customers to define, implement, and achieve strategic goals related to cost optimization, equipment lifecycle management, operational efficiency, and business expansion
• Act as liaison between dealers and customers for any service related discrepancies
• Lead dealer training initiatives focused on system enhancements, process optimization, and the adoption of best practices to drive continuous improvement across the dealer network
• Oversee execution of customer deliverables, ensuring proactive engagement and measurable improvement in customer satisfaction and retention metrics
• Prepare and present comprehensive Quarterly Business Reviews, providing strategic insights on account performance, financial outcomes, and growth opportunities
• Monitor program compliance and Key Performance Indicators, leveraging data driven insights to inform business decisions and continuous improvement initiatives
• Additional duties as assigned

Skills

• Bachelor's degree in business, communications, or a related field required
• 0-2 years of experience in account coordination, customer success, sales support, or a related client facing role
• Proven experience managing multiple client accounts, quotes, and service requests while ensuring timely follow-up and high customer satisfaction
• Strong analytical and data interpretation skills; ability to research and translate insights into actionable business strategies
• Ability to influence cross-functional teams and drive results in a customer-centric environment
• Excellent written and verbal communication skills, with proficiency in presenting to executive stakeholders
• Ability to work in a constant state of alertness and safe manner

Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Company Overview

Company H1B Sponsorship