Field Service Manager, VIDAR

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Goulds Pumps, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.

Position Summary

ITT is seeking a Field Service Manager for VIDAR, a breakthrough in industrial motors. VIDAR is a patented motor with embedded variable speed intelligence built for harsh industrial environments. For decades, variable speed drives have been bulky, expensive, and hard to install, which stalled adoption at just 15 percent of rotating equipment. VIDAR changes that. It installs as easily as replacing a motor, cuts total installed cost by up to 50 percent compared to a VFD, and opens a $6B market with no direct competitor targeting industrial environments.

As the Field Service Manager, you will be responsible for providing technical installation and commissioning support to clients and service teams nationally, with regards to smart motor equipment and application support, which requires up to 75% of time travelling and completing onsite work.

Essential Responsibilities

Provide technical installation and commissioning support to clients and service teams nationally with regards to smart motor equipment and application support

Complete rotating equipment alignment to nominated tolerances using dial indicators or laser equipment

Train and mentor field service personnel smart motor installation practices

Provide on-site start up services and troubleshooting to customers within the United States and document all procedures and recommendations and provide reports

Demonstrate an ability to fault find and self-manage so as to avoid unnecessary breakage or lost time through incorrect installation techniques

Troubleshooting smart motor and associated equipment

Assist with assembly of smart motors and associated equipment including manufacturing and fabricating along with the repair of modifications associated with smart motor equipment

Offer support to field service and monitoring team

Organize personnel for smart motor installation and activation

Demonstrate understanding of motor KPV trends

Offer field service team support with site related fault finding

Follow written instructions and complete all nominated checkpoints before handover of paperwork

Provide timely advice to Operations Manager of field service tooling and consumables stock deficiencies to allow replacement

Maintain tools and equipment in operating condition and advise supervisor of deficiencies

Implement the set vision to the Filed Service department

Contribute to a positive safety culture throughout the business by alignment with safety processes, policies and legislation along with support for new initiatives

Follow and set a positive example for all ITT Code of Conduct rules and guidelines and ensure commitment to ITT's vision, mission and values and act in accordance with the Working with One Another program

Adhere to all company rules, processes, policies and requirements

Position Requirements

Associates degree in Electrical Engineering or higher desirable

Trade certificate in Electrical or electronics desirable

Restricted Electrical License desirable or 5 years experience

Advanced electrical trouble shooting capability

Be capable to read & interpret both schematics and Piping and Instrumentation diagrams

Be experienced with process & motor control methodologies

Minimum 5 years practical experience and knowledge with various motor types

Preventative Maintenance & Reliability experience desirable

People management experience strongly desirable

Strong English language skills both verbal and written

Excellent problem solving and analytical skills

Commitment to ongoing professional development

Basic computer and Microsoft Office skills including PowerPoint, Excel and Word

Understand and implement quality principles

Engagement in modern safety principles

Professional appearance and approach

Equal Pay Act Statement
We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range
$106,800 - $159,400 annually, plus incentive plan and benefits.