[Remote] REMOTE Bilingual French/English Customer Service Agent Quebec Area

Note: The job is a remote job and is open to candidates in USA. AnswerNet is a company dedicated to making a difference through various charitable efforts. They are seeking a Bilingual French/English Customer Service Agent to manage inbound calls and provide excellent customer service, particularly for religious organizations and charities.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner
• Support email inquiries and chatrooms
• Provide timely and accurate information regarding products and services
• Document customer interactions and feedback in the system
• Follow company procedures and escalate complex issues when necessary
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment
• Meet daily performance metrics and call handling targets

Skills

• The ability to speak/write fluently in French and English
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
• Preference to 2 monitors or 1 large screen
• Noise cancelling USB -connected Headset
• Webcam
• Smartphone

Benefits

• On-going training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

Company Overview