**Experienced Verification Associate – Customer Service Support Role at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer service and ensuring the highest standards of asset quality in our operations. As a key member of our Verification Team, the Verification Associate plays a vital role in supporting our operations team by making outbound inquiries against incoming batches of invoices and supporting documentation. If you're a detail-oriented, customer-focused individual with strong communication skills and a passion for data processing, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the factoring industry. Our team of experts is committed to delivering exceptional customer service and ensuring the highest standards of asset quality in our operations. We're proud of our reputation for excellence and our commitment to our customers, and we're looking for talented individuals to join our team.

• *Job Summary**

The Verification Associate will be responsible for ensuring the asset quality of invoices being purchased meets Credit standards established in the Factoring Group. This will involve making outbound inquiries against incoming batches of invoices and supporting documentation, as well as performing administrative tasks such as data processing and new client funding. The successful candidate will be a strong communicator with excellent attention to detail and a commitment to customer service.

• *Key Responsibilities**

• Ensure the asset quality of invoices being purchased meets Credit standards established in the Factoring Group
• Ensure receivables purchased meet the standards set out in the client operating standards
• Ensure administrative tasks regarding data processing are done accurately and consistently with operations procedures
• Verify invoices via phone calls to debtors and via website lookup where appropriate
• Ensure new debtors, errors, missing documentation, debtors over credit limit, and other issues relating to 'paper' collateral are clearly noted on each batch of invoices
• Ensure any policy exceptions and material issues identified are actioned and notified to the Verifications Team Leader
• Ensure that best practice is both shared and implemented within arenaflex

• *Experience and Qualifications**

• Strong data processing skills, with experience in a similar role
• Excellent communication skills, with the ability to communicate effectively with customers and colleagues
• Strong attention to detail, with a commitment to accuracy and quality
• Understanding of transportation documentation, with experience in a related field
• Commitment to customer service, with a focus on delivering exceptional service to our customers
• Organizational skills, with the ability to prioritize tasks and manage multiple projects
• Ability to work in a participative manner in a fast-moving team environment
• Self-starter, with a proactive approach to problem-solving and a willingness to take initiative

• *Skills and Competencies**

• Strong analytical and problem-solving skills, with the ability to identify and resolve issues
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong attention to detail, with a commitment to accuracy and quality
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects
• Ability to work independently, with a focus on taking initiative and solving problems

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Regular performance reviews and feedback
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer service and ensuring the highest standards of asset quality. Our team is passionate about what we do, and we're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth.

• *Compensation and Benefits**

arenaflex offers a comprehensive compensation and benefits package, including:

• Competitive base pay, with a range of $18.00 - $23.00
• Opportunities for commission and bonuses, based on performance
• Comprehensive health, dental, and vision insurance
• Retirement savings plan, with company match
• Paid time off, including vacation and sick leave
• Health savings account, flexible spending accounts, and life insurance
• Disability insurance, tuition reimbursement, and more

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for data processing and a commitment to excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!