**Experienced Telecommunication Customer Support Specialist – Chicago, IL**

At arenaflex, we're on a mission to revolutionize the telecommunications industry by providing exceptional customer support and innovative solutions. As a Telecommunication Customer Support Specialist, you'll play a vital role in representing arenaflex as the main operations contact for our existing and new customer base. If you're a seasoned professional with a passion for delivering top-notch customer service, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of telecommunications services, dedicated to empowering businesses and individuals with cutting-edge technology and unparalleled support. Our team is comprised of industry experts who share a common goal: to exceed customer expectations and drive growth through innovation. As a Telecommunication Customer Support Specialist, you'll join a dynamic and collaborative environment where your skills and expertise will be valued and nurtured.

• *Key Responsibilities**

As a Telecommunication Customer Support Specialist, your primary responsibilities will include:

• Representing arenaflex as the main operations contact for our existing and new customer base
• Managing and supporting customers through various channels, including new orders, MAC orders, move orders, complex orders, and disconnect orders
• Resolving billing ticket issues and trouble tickets in a timely and efficient manner
• Escalating and monitoring outages to ensure prompt resolution
• Project managing all orders through completion, including voice and data migrations
• Building inventory records utilizing customer service records (CSRs)
• Implementing projects to local and interexchange (IXC) telcos, including AT&T, Verizon, Sprint, Lumen, Windstream, and other telecommunications companies
• Reviewing telecom order packages, submitting to carriers, and managing projects through installation

• *Qualifications**

To succeed in this role, you'll need to possess the following qualifications:

• 10+ years of high-level experience in a related field operations within a telecommunications company
• Excellent customer service skills and interpersonal skills
• Advanced level skills in MS Office, with a focus on Excel
• Ability to work under pressure and multitask
• Proactive, self-motivated, and determined attitude
• Customer-focused with an eagerness to engage when issues are encountered
• Strong problem-solving skills and ability to think critically
• Excellent communication and issue resolution skills

• *Preferred Qualifications**

While not required, the following qualifications are highly desirable:

• Background in managing legacy telco products, including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
• Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
• Ability to understand, analyze, and explain Telco USOCs on CSRs
• Experience with project management tools and software

• *What We Offer**

As a Telecommunication Customer Support Specialist at arenaflex, you can expect:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and collaborative work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and innovative solutions
• A comprehensive training program to ensure your success

• *Work Environment**

As a remote worker, you'll have the flexibility to work from the comfort of your own home or office. arenaflex provides a virtual office environment, complete with the necessary tools and resources to ensure your success.

• *How to Apply**

If you're a motivated and customer-focused professional with a passion for telecommunications, we want to hear from you. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

• *Contact Information**

arenaflex
[insert contact information]

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.