**Experienced Social Media Customer Support Specialist – Work From Home**

• *Join arenaflex, a global leader in entertainment and media, as a Social Media Customer Support Specialist in a Work From Home setting.**

Are you passionate about delivering exceptional customer experiences and resolving complex issues in a fast-paced environment? Do you have a knack for building strong relationships with customers and colleagues alike? If so, we want to hear from you!

As a Social Media Customer Support Specialist at arenaflex, you will be part of a dynamic team that drives process improvement and revenue growth for content distribution across various lines of business. You will collaborate closely with business partners, innovation, and operations teams to manage multiple functional projects simultaneously, ensuring seamless execution and timely delivery.

• *About arenaflex**

arenaflex is a leading global entertainment and media company, with a rich history of creating iconic stories and experiences for audiences worldwide. From its humble beginnings as an animation studio in the 1920s to today's global brand, arenaflex continues to push the boundaries of innovation and creativity. With operations in over 40 countries, our team of passionate individuals comes together to create unforgettable experiences that are both globally and locally relevant.

• *About Disney Stage Conveyance**

Disney Stage Conveyance is a business unit within arenaflex, responsible for all external media sales efforts for distribution; affiliate-related business activities for the company's direct-to-consumer services and straight media organizations; and content sales arrangements for Disney Entertainment and ESPN.

• *Key Responsibilities**

• Collaborate with business partners and innovation teams to manage multiple functional projects simultaneously, ensuring seamless execution and timely delivery
• Participate in the launch of new distribution partners and new content to existing partners to drive distribution and revenue growth
• Work closely with colleagues to meet organizational commitments regarding the technical aspects of distribution, data, measurement, and advertising with our distribution partners
• Support the distribution outreach teams in deal-making by providing subject matter expertise related to distribution, marketing, data, and measurement
• Support the process for content distribution of linear networks, Quick channels, audio, and VOD content across set-top-box, mobile, PC, and other digital platforms, SVOD, AVOD, PVOD, electronic home video, and airlines
• Back and support with Rights Management related tasks and initiatives (e.g., verifying distribution and music rights for various first and third-party platforms)
• Collaborate with other teams, including sales, finance, analysis, and others to support revenue growth (e.g., determining, revenue analysis) and inform innovation guides
• Coordinate the beginning arrangement reestablishment survey process
• Identify and audit organizational language for key analysis
• Maintain and coordinate documentation (e.g., project trackers, reporting support, distribution specs, data, oversee standard records and organizational language)
• Support the team in the development of presentations, training materials, and reports
• Summarize distribution sales meetings and provide key marketing/data references to the team
• Build and maintain relationships with partners across arenaflex in sales, operations, production, digital media, legal, accounting, and others, as well as externally with wholesalers, colleagues, merchants, and technology engineers to support self-learning, support work capabilities, and to propel the objectives of Disney Stage Conveyance
• Support contract discussions with vendors to obtain services and revenue capabilities
• Curate business-specific data on B2B exclusive websites (e.g., Partner Zone) and perform system administrator duties as needed
• Obtain and audit reporting from partner data feeds or internal measurement reports
• System-level maintenance on wholesaler database (e.g., AIS, Business Knowledge, Syndi, WordPress, Cerebro)
• Live event coordination (e.g., power outages, amplifier approval, metadata approval)
• Confirm organizational compliance (e.g., measurement, marketing, usage rules, validation, distribution)
• Advanced marketing review by stage
• Contribute to a team climate that is open and inclusive and encourages authenticity, communication, and collaboration

• *Required Qualifications**

• Bachelor's degree
• Excellent interpersonal, organizational, writing, relationship-building, collaboration, communication, customer service, and computer skills (Word/Excel/Outlook/PowerPoint)
• Ability to manage and prioritize multiple short-term projects while also setting clear goals for achieving medium/long-term objectives
• Strong attention to detail and responsibility
• Willingness to own tasks to completion with minimal supervision
• Some travel and remote work hours may be required based on business needs
• Four-year college degree

• *Preferred Qualifications**

• Experience in a customer-facing role, preferably in a fast-paced environment
• Knowledge of content distribution, marketing, data, and measurement
• Familiarity with Disney Stage Conveyance's products and services
• Experience working with external partners and vendors
• Strong analytical and problem-solving skills
• Ability to work in a dynamic and ever-changing environment

• *Compensation and Benefits**

• Competitive salary range: $56,000 - $70,290 per year (CT) or $56,950 - $73,700 per year (NYC)
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and inclusive work environment

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal.

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all individuals.