**Experienced Social Media Chat Support Specialist – Customer Experience and Engagement**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Social Media Chat Support Specialist to join our team. As a key member of our customer experience team, you'll be responsible for providing exceptional support to our customers through various social media platforms, ensuring their queries are resolved promptly and professionally.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's passionate about creating a positive impact on the lives of our customers. We're a Great Places to Work company, recognized for our commitment to fostering a culture of teamwork, inclusivity, and employee well-being. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us on this journey.

• *Our Core Values**

At arenaflex, we live by three core values that guide everything we do:

• **TEAM FIRST**: We believe that when we take care of our team, the love and care will radiate out to our customers.
• **MAGIC NEVER STOPS**: We're committed to keeping the magic and fun alive in everything we do, whether it's for our customers or our team members.
• **EMBRACE CHANGE**: We're a fast-growing company, and we thrive in an environment where change is constant. We're looking for individuals who are agile, adaptable, and excited about the opportunities that come with growth.

• *Role and Responsibilities**

As our ideal candidate, you'll be responsible for:

• Responding to customer inquiries and comments across all social media platforms, ensuring prompt and professional resolution.
• Developing a thorough understanding of our products and services to provide accurate and helpful information to customers.
• Maintaining records of customer interactions, including inquiry details, complaints, or comments.
• Attending and participating in department and/or company meetings to stay informed about company updates and initiatives.
• Collaborating with our social media team to ensure seamless communication and support across all channels.

• *Requirements**

To succeed in this role, you'll need:

• A minimum of 1 year of social media client support experience or a similar role.
• Previous experience with CRM and social media management software, with Agora experience being a plus.
• Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, and CRM software.
• A reliable computer with fast internet access (this is a remote position).
• Excellent communication skills, both written and verbal.
• A high attention to detail and organized approach to work.
• Resourcefulness and diligence in research.
• Flexibility in working with coworkers and taking constructive criticism to achieve company goals.
• High emotional intelligence and a customer-centric mindset.

• *Benefits and Perks**

As a member of our team, you'll enjoy:

• FREE medical, dental, vision, and life insurance.
• FREE employee assistance program.
• 401k with company match, short and long-term disability, accident, and critical illness insurance.
• Pet insurance (because they're family too!).
• Legal plan and identity protection plan.
• Quarterly cruise/cash giveaways for team members.
• 10 days PTO (starting from the first day).
• Paid holidays (with no waiting period).
• Competitive pay.
• Fast growth opportunities.
• Generous 100% employee discount + employee discount program.
• We've donated over $2 million to children's charities, and we're just getting started!

• *Why Join arenaflex?**

At arenaflex, we're passionate about creating a positive impact on the lives of our customers and our team members. We're a dynamic and innovative company that's committed to fostering a culture of teamwork, inclusivity, and employee well-being. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we'd love to hear from you.

• *How to Apply**

Don't hesitate to apply! We value a great attitude and a willingness to learn above all. Submit your application today, and let's start this exciting journey together!