**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading organization in the industry, where we're urgently hiring for a Service Desk Specialist/Live Chat Agent to join our team in Denver, CO/REMOTE.

• *About arenaflex**

arenaflex is a dynamic and innovative company that's revolutionizing the way we approach technology and customer support. With a strong focus on collaboration, creativity, and continuous learning, we're committed to empowering our employees to grow and succeed in their careers. As a Service Desk Specialist/Live Chat Agent, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and ensuring the smooth operation of our myColorado application.

• *Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to our customers, troubleshooting and resolving issues with our mobile application. As a key member of our team, you'll be responsible for providing Tier I support, installing software on supported devices, and employing Incident Management procedures to enter tickets into our tracking system. If you're a motivated individual with a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity.

• *Responsibilities**

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for our myColorado mobile application, troubleshooting and resolving issues in a timely and efficient manner
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into our required tracking system
• Collaborating with our team to ensure seamless customer experiences and resolving complex issues
• Staying up-to-date with the latest technology trends and industry developments to continuously improve our services

• *Minimum Qualifications**

To be considered for this role, you'll need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

• *Substitutions**

We understand that everyone's career path is unique, and we're open to considering substitutions for the required education and experience. If you have:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

• *Preferred Qualifications**

While not required, we're particularly interested in candidates with:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

• *Work Environment and Culture**

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a dynamic and supportive work environment that's committed to your growth and success. We offer:

• A fully remote role, allowing you to work from anywhere in Colorado
• A competitive salary and attractive remuneration package
• Opportunities for professional development and continuous learning
• A collaborative and inclusive team culture that values diversity and creativity
• Flexible work arrangements to balance your work and personal life

• *Compensation and Benefits**

We're committed to offering a comprehensive compensation and benefits package that reflects our values and supports your well-being. As a Service Desk Specialist/Live Chat Agent, you can expect:

• A competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Access to the latest technology and tools to support your success

• *Ready to Apply?**

If you're a motivated individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to review your application and discuss this opportunity further.