Experienced Senior Statistics Architect – Voice of Customer Data Solutions & Big Data Platform Development (Remote/Hybrid)

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About Arenaflex

Welcome to arenaflex – where innovation meets impact! We are a globally recognized leader in delivering exceptional customer experiences and transformative data solutions. As part of our dynamic team, you'll contribute to meaningful work that influences millions of customers worldwide. At arenaflex, we believe in the power of diverse perspectives and inclusive cultures. We strive to create an environment where every colleague feels valued, heard, and empowered to reach their full potential. Our commitment to integrity, excellence, and collaboration defines who we are and how we work together to achieve extraordinary results.

Join arenaflex and become part of a organization that prioritizes your holistic well-being – from your physical health and financial security to your intellectual growth and personal development. Together, we are leading the way in data-driven innovation and customer-centric solutions.

Position Overview

We are currently seeking a talented and motivated Senior Statistics Architect to join our Voice of the Customer (VoC) team within our Global Services and Global Consumer Business divisions. In this critical role, you will be responsible for transforming and innovating our end-to-end Voice of the Customer methodology, working with cutting-edge big data technologies and platforms to deliver actionable insights that drive business excellence.

This position offers the flexibility of a remote or hybrid work arrangement, allowing you to contribute to our mission from anywhere. You'll collaborate closely with cross-functional teams, including product owners, process specialists, technology partners, and agile delivery teams, to build robust data architectures that support our global customer experience initiatives.

Our Voice of the Customer program processes over 5 million customer surveys annually across our Consumer, Business, and Service Provider segments. This comprehensive program includes designing and deploying customer experience surveys available in more than 10 languages and implemented in over 20 countries. As a Senior Statistics Architect, you'll play a pivotal role in evolving this program through advanced data solutions and innovative technological implementations.

Key Responsibilities

As a Senior Statistics Architect at arenaflex, you will be at the forefront of our data transformation initiatives. Your primary responsibilities will include:

• Platform Development & Maintenance: Lead the development and maintenance of our new Voice of the Customer technology platform, sourced from Cornerstone and integrated with our survey and dashboard infrastructure powered by Qualtrics – our trusted survey vendor.


• Business Requirements Definition: Collaborate closely with application teams to define, structure, and capture comprehensive business requirements that align with organizational objectives.


• Data Architecture Design: Design and build robust data model architectures that support optimal data processing and standardized metric definitions across all business units.


• Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions while ensuring data quality and accuracy through intensive testing.


• Technical Leadership: Provide guidance to enhance capabilities that drive efficiency in computing systems using the big data ecosystem.


• Consumer Story Analysis: Power consumer story analysis and elaboration, design and development of software programs, and create automation tools for testing and deployment.


• Process Automation: Proactively identify and automate manual tasks to improve quality and operational efficiency across all processes.


• Cross-Functional Collaboration: Work seamlessly with partners from various business units to prioritize, define, develop, and test data for diverse use cases as part of the Voice of the Customer end-to-end methodology.


• Technology Integration: Expand knowledge of Voice of the Customer methods and leverage this expertise to transform data within the Cornerstone big data platform.

Essential Qualifications

To succeed in this role, candidates must possess the following qualifications and experience:

• Technical Expertise: Minimum 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with solid understanding of deployment management and troubleshooting for data-driven projects.


• Stakeholder Collaboration: Proven experience actively collaborating with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.


• Agile Methodology: Familiarity with Agile delivery methodologies, including the implementation of small increments of products at regular intervals to meet business needs effectively.


• Big Data Technologies: In-depth knowledge of big data ecosystems, including distributed computing frameworks and data processing pipelines.


• Data Quality Assurance: Strong understanding of data quality principles and experience implementing rigorous testing protocols at variable and use case levels.


• Communication Skills: Excellent verbal and written communication skills to effectively translate technical concepts to non-technical stakeholders.

Preferred Qualifications

While not required, the following qualifications would be considered a strong advantage:

• Experience with Qualtrics or similar survey platforms


• Knowledge of customer experience measurement methodologies


• Background in financial services or consumer business sectors


• Experience with real-time data streaming technologies


• Understanding of data governance and compliance requirements


• Multilingual capabilities with experience in global implementations

Skills & Competencies

We are looking for candidates who demonstrate the following competencies:

• Analytical Thinking: Strong problem-solving abilities with a data-driven mindset and attention to detail.


• Innovation: Creative thinking with the ability to propose innovative solutions to complex data challenges.


• Adaptability: Ability to thrive in a dynamic, fast-paced environment with evolving requirements.


• Collaboration: Team-oriented approach with demonstrated ability to work effectively across functional boundaries.


• Initiative: Proactive mindset with the ability to identify opportunities for improvement without waiting for direction.


• Technical Curiosity: Passion for staying current with emerging technologies and industry best practices.

Career Growth & Development

At arenaflex, we are invested in the growth and development of our colleagues. This position offers exceptional opportunities for:

• Exposure to cutting-edge big data technologies and methodologies


• Career advancement paths within our data architecture and analytics domain


• Access to comprehensive training and education programs


• Mentorship from industry experts and technology leaders


• Cross-functional project experience across global business units


• Leadership development opportunities as you advance in your career

Work Environment & Culture

At arenaflex, we embrace a flexible work model that adapts to your role and business needs. Whether you prefer working remotely, in-office, or a hybrid arrangement, we support your optimal work environment. Our culture is built on mutual respect, open communication, and a shared commitment to excellence. We celebrate diversity and believe that different perspectives make us stronger as an organization.

Our collaborative work environment encourages knowledge sharing, continuous learning, and innovation. You'll have the opportunity to work with talented professionals from around the globe, expanding your network and professional horizons.

Compensation & Benefits

We recognize and reward our colleagues' contributions with competitive compensation packages that include:

• Competitive Base Salaries: Industry-leading compensation aligned with your experience and expertise.


• Performance Incentives: Bonus programs that recognize individual and team achievements.


• Financial Well-Being: Comprehensive retirement plans and financial wellness resources.


• Health & Wellness: Extensive health coverage including medical, dental, and vision plans.


• Family Support: Generous paid parental leave policies (varies by location) to support your family journey.


• Wellness Resources: Free access to on-site wellness facilities staffed with medical professionals (location dependent).


• Mental Health Support: Confidential counseling and support through our holistic wellness programs.


• Professional Development: Ongoing learning opportunities, tuition assistance, and career development resources.


• Work-Life Balance: Flexible arrangements to help you maintain balance in your professional and personal life.

Join Our Team

Are you ready to make a meaningful impact with your technical expertise? Are you passionate about leveraging data to transform customer experiences? If so, we invite you to apply for this exciting opportunity at arenaflex.

This is your chance to join a forward-thinking organization that values innovation, integrity, and inclusivity. You'll work on meaningful projects that touch millions of customers globally while developing your career in a supportive and dynamic environment.

Apply now and become part of the arenaflex team. Together, we'll continue to lead the way in delivering world-class customer experiences and innovative data solutions. We look forward to welcoming you to our team!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.