**Experienced Senior Investigator – Customer Fraud, eCommerce Investigations Fraud and Enforcement Team**

Join arenaflex, a global leader in eCommerce, as we seek a highly motivated and data-savvy Senior Investigator to lead our Customer Fraud team in Goodyear, AZ. As a key member of our eCommerce Investigations Fraud and Enforcement Team, you will play a critical role in protecting arenaflex's people, product, and data by developing a comprehensive understanding of complex fraud schemes and driving loss avoidance initiatives.

• *About arenaflex**

arenaflex is a customer-obsessed company that is revolutionizing the way people shop and live. With a passion for innovation and a commitment to excellence, we strive to create a workplace culture that is inclusive, diverse, and empowering. Our eCommerce platform is a hub of activity, with millions of customers shopping with us every day. As a Senior Investigator, you will be part of a team that is dedicated to ensuring the integrity of our platform and protecting our customers from fraudulent activity.

• *A Day in the Life**

As a Senior Investigator, you will be responsible for leading high-scale customer return fraud and abuse investigations, as well as driving loss avoidance initiatives in alignment with organizational goals. Your day will be filled with:

• Deep diving into data from multiple streams to identify cases involving large-scale return fraud and abuse
• Leveraging SQL to conduct further data mining and risk analyses of complex data sets to identify trends that deviate from normal customer return behavior
• Organizing comprehensive and accurate case documents and data packets for use in Legal and Law enforcement referrals
• Providing analytically derived solutions to mitigate current and emerging return fraud and abuse schemes
• Communicating program issues, mitigation opportunities, and recommended solutions in a concise and professional manner to all levels of leadership
• Collaborating with various stakeholders to enhance existing reporting mechanisms and develop new ones

• *Key Responsibilities**

• Identify egregious patterns of return fraud/abuse and collaborate with various partner teams accordingly to build case scope
• Efficiently construct comprehensive case referrals for presentment to internal and external partners, including Amazon Legal & Law enforcement
• Provide on-site and/or remote training (some travel may be required) to S&LP field partners pertaining to our team's role/scope, common abuse schemes, how we collaborate with the field to drive mitigation efforts, current/future initiatives, etc.
• Provide case/project updates as needed to partner teams
• Consistently demonstrate a 'Bias for Action' & 'Think Big' mentality through continuous exploratory research to identify how we can further our Investigative reach

• *Essential Qualifications**

• 6+ years of compliance, audit, or risk management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience developing and implementing standards, policies, and programs or equivalent
• Knowledge of data mining & analysis with tools such as SQL or similar

• *Preferred Qualifications**

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Bachelor's Degree in Criminal Justice or related field
• Certified Fraud Examiner or similar certification

• *Benefits and Perks**

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

• *Work Environment and Culture**

arenaflex is committed to creating a workplace culture that is inclusive, diverse, and empowering. Our team is passionate about innovation and excellence, and we strive to create a work environment that is collaborative, dynamic, and fun. As a Senior Investigator, you will be part of a team that is dedicated to protecting our customers and ensuring the integrity of our platform.

• *How to Apply**

If you are a motivated and data-savvy individual who is passionate about protecting customers and ensuring the integrity of our platform, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating a workplace culture that is inclusive, diverse, and empowering.

• *Accommodations for Applicants with Disabilities**

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please contact our Recruiting Partner at [arenaflex email address]. We look forward to hearing from you!