Experienced Senior Data Architect – Voice of Customer Analytics, Big Data Engineering & Business Intelligence (Remote/Hybrid)

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Join arenaflex: Shape the Future of Customer Insights

Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voices of our customers. We are searching for a talented and passionate Senior Data Architect to lead the transformation of our end-to-end Voice of the Customer (VoC) methodology. This is a unique opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and make a tangible impact on how we understand and serve our millions of customers worldwide.

At arenaflex, we don't just build products; we build relationships. With over 5 million customer surveys received each year across our Consumer, Business, and Service Provider segments, our Customer Listening Team plays a critical role in capturing the heartbeat of customer sentiment. We process feedback in over 40 studies, translated into more than 10 languages and implemented in over 20 countries. As a Senior Data Architect on this team, you'll be instrumental in turning raw data into actionable insights that drive business decisions and elevate the customer experience.

What You'll Do

As a Senior Data Architect at arenaflex, you'll serve as a key contributor to the transformation and innovation of our Voice of the Customer ecosystem. Your technical expertise and strategic thinking will help us build robust data infrastructure that supports real-time analytics, standardized metrics, and meaningful customer storytelling.

Key Responsibilities:

• Lead the Development and Maintenance: Architect and maintain our new Voice of the Customer technique sourced from Cornerstone and integrated with our survey and dashboard platform hosted through Qualtrics, our premier survey vendor.


• Collaborate with Business Teams: Work closely with application teams to define, frame, and capture comprehensive business requirements, ensuring technical solutions align with organizational goals.


• Expand Voice of Customer Knowledge: Develop deep expertise in Voice of the Customer methodologies and leverage this knowledge to design and transform data within the Cornerstone Big Data Platform.


• Design Data Architecture: Create and implement robust data model architectures that support optimal data processing and standardized metric definitions across the enterprise.


• Deliver Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions while ensuring data quality and accuracy through intensive testing.


• Optimize Computing Performance: Provide guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem.


• Drive Consumer Story Analysis: Lead consumer story analysis and elaboration, design and develop software programs, and create testing and build automation tools.


• Automate for Efficiency: Proactively identify and automate manual tasks to improve quality and operational efficiency across the team.


• Cross-Functional Partnership: Work closely with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique.

What We're Looking For

We seek a candidate who thrives in a dynamic, fast-paced environment and is passionate about data-driven decision-making. If you have a proven track record in big data architecture and engineering, we want to hear from you.

Essential Qualifications:

• Technical Expertise: Minimum 3 years of hands-on development experience with Hive/Hadoop, Pyspark, Python, and Shell Scripting languages.


• Project Lifecycle Experience: Strong understanding of development lifecycle management and troubleshooting for data-driven projects.

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• Stakeholder Collaboration: Proven ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.


• Agile Methodology: Familiarity with Agile delivery methodologies, with the ability to contribute to small increments of product development at regular intervals.


• Problem-Solving Skills: Strong analytical abilities to dissect complex problems and develop innovative, scalable solutions.


• Communication Skills: Excellent verbal and written communication skills to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Experience with Qualtrics or similar survey platforms


• Knowledge of Cornerstone data platforms


• Background in customer experience analytics or Voice of the Customer programs


• Experience working with global, cross-functional teams across multiple regions


• Understanding of real-time streaming data processing frameworks

Why arenaflex?

At arenaflex, we know that our greatest asset is our people. That's why we are committed to returning our colleagues and their families with blessings and programs that support their holistic well-being. We prioritize their physical, financial, and intellectual health through every stage of life. When you join arenaflex, you're not just accepting a job—you're embracing a career and a community that values you as an individual.

What We Offer:

• Competitive Compensation: Attractive base salaries with performance-driven bonus incentives that reward your contributions.


• Financial Well-Being: Comprehensive assistance for economic well-being and retirement planning, ensuring your future is secure.


• Flexible Work Models: We embrace the future of work with hybrid, onsite, or virtual arrangements depending on position and business needs. Work where you're most productive!


• Generous Parental Leave: Support for growing families with generous paid parental leave policies (varies by location).


• Health & Wellness: Free access to international on-site health facilities staffed with nurses and doctors (location-dependent).


• Mental Health Support: Free and confidential counseling aid through our Healthy Minds program, because we care about your mental well-being.


• Career Development: Extensive career development and education opportunities to help you grow, learn, and advance in your career.


• Inclusive Culture: Work in an environment where every person is seen, heard, and feels like they belong. We celebrate diversity and foster a culture of respect and belonging.

Our Culture & Values

At arenaflex, we live by our core values every day. We strive to uphold the highest standards of integrity in everything we do. We believe in winning as a crew—collaboratively and collectively. Each colleague has the opportunity to share in the business enterprise's achievement, and we celebrate individual and team successes alike.

Our commitment to delivering the arena's first-class customer experience every day drives everything we do. We innovation, we adapt, and we lead the way—together. If you share our passion for excellence and believe in the power of customer voices, you'll find a home at arenaflex.

Career Growth Opportunities

We invest in our people because they are the foundation of our success. As a Senior Data Architect at arenaflex, you'll have access to:

• Mentorship from industry leaders and subject matter experts


• Professional development programs tailored to your career goals


• Exposure to cutting-edge technologies and methodologies


• Cross-functional training opportunities to broaden your skill set


• Clear advancement pathways for technical and leadership trajectories


• Internal mobility programs to explore different roles across the organization

Whether you're looking to deepen your technical expertise or move into management, arenaflex supports your journey every step of the way.

Work Environment

Our work environment is designed to foster creativity, collaboration, and innovation. We combine the best of technology with human connection. You'll have the flexibility to work in a way that suits your lifestyle—whether that's from our modern office spaces, from the comfort of your home, or a combination of both.

We maintain an environment where each person is seen, heard, and feels like they belong. Diversity fuels our innovation, and we actively seek different perspectives to solve complex problems. Your unique background, experiences, and ideas are welcome here.

Ready to Make an Impact?

If you're excited about leveraging your data architecture expertise to shape the future of customer insights at arenaflex, we encourage you to apply today. This is more than a job—it's an opportunity to be part of a team that's transforming how we listen to, understand, and serve our customers.

Join us, and let's lead the way—together. At arenaflex, your contributions will matter, your voice will be heard, and your career will flourish. We can't wait to welcome you to the team!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.