**Experienced SAP Customer Success Representative – Drive Customer Satisfaction and Growth at arenaflex**

At arenaflex, we're on a mission to revolutionize the way businesses operate by providing cutting-edge SAP solutions that drive growth, efficiency, and innovation. As a proactive, customer-focused Customer Success Representative, you'll play a vital role in ensuring our clients receive outstanding support, value, and engagement throughout their customer journey. If you're passionate about building lasting relationships, have a strong interest in ERP systems, and are eager to join a dynamic team, we want to hear from you!

• *About arenaflex**

arenaflex is a technology consultancy firm that offers a comprehensive portfolio of SAP solutions, including SAP S/4HANA, SAP Business One, SAP SuccessFactors, SAP Business ByDesign, and SAP Analytics. As an SAP Platinum award-winning partner, we provide consulting, implementation, development, and application maintenance services to customers across various industries. With a global workforce of over 10,000 highly qualified professionals, arenaflex has a combined history of successfully serving more than 8,500 customers in 45 countries, including the United States, Europe, Latin America, the Middle East, Africa, and Asia.

• *Our Culture**

arenaflex is proud to be an Equal Opportunity Employer and a certified 2025 Great Place to Work in the US. We foster a collaborative, inclusive, and dynamic work environment that encourages growth, innovation, and teamwork. Our team members are passionate about making a difference in the lives of our customers and are committed to delivering exceptional results.

• *About the Role**

We're currently seeking a motivated and result-driven Customer Success Representative to join our General Business Sales team. This junior-level role is ideal for someone with a foundation in sales, a passion for building lasting customer relationships, and a strong interest in ERP systems, specifically SAP Business One.

• *Primary Responsibilities:**

• Serve as the primary liaison for assigned SAP Business One customers, fostering trust and long-term relationships through regular check-ins and communication.
• Understand each customer's goals, workflows, and challenges, aligning our services and solutions to meet their needs.
• Identify and qualify upselling or cross-selling opportunities in collaboration with the sales team.
• Address and resolve customer concerns in a timely and professional manner to maintain high satisfaction.
• Monitor customer usage and health metrics, proactively identifying risks and taking steps to reduce churn.
• Coordinate with internal teams (sales, support, consulting, and product) to advocate for customer needs and improvements.
• Maintain detailed, up-to-date records of customer interactions, opportunities, and touchpoints in CRM (e.g., HubSpot, Salesforce).

• *Requirements:**

Success in this position will require initiative, drive, creativity, and adaptability. We're looking for a professional who shares our values and enthusiasm about contributing to the growth and success of arenaflex in North America and our customers.

• *Qualifications and Required Skills:**

• 1-3 years of experience in a customer-facing role (Sales, Customer Success, or Account Management).
• Strong communication and relationship-building skills.
• Ability to manage a large volume of customers and prioritize effectively.
• Familiarity with CRM tools and basic sales processes.
• Highly organized, detail-oriented, and self-motivated.
• Team player who thrives in a fast-paced, collaborative environment.
• Experience in the software or SaaS industry.
• Knowledge of B2B project-based customer environments.

• *Preferred Qualifications:**

• Exposure to or experience with SAP Business One or other ERP systems.
• Bilingual in Spanish and English is a plus.

• *What We Offer:**

• Competitive salary ($50,000 to $100,000) with commission structure.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Access to cutting-edge technology and tools.
• Flexible work arrangements and remote work options.

• *How to Apply:**

If you're a motivated and customer-focused individual with a passion for building lasting relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!