**Experienced Pharmacy Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're on a mission to revolutionize the way people interact with healthcare services. As a leading provider of innovative solutions, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking a highly skilled and compassionate Pharmacy Customer Service Representative to join our remote team!

• *About arenaflex**

arenaflex is a forward-thinking organization that's dedicated to improving the lives of millions of people worldwide. Our team of experts is passionate about creating a better healthcare experience, and we're always looking for talented individuals who share our vision. With a strong focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to launch or advance your career.

• *Job Summary**

As a Pharmacy Customer Service Representative, you'll play a vital role in providing empathetic and informative support to our members, providers, and pharmacies. You'll be responsible for answering questions, handling problems, and making outbound calls to ensure seamless communication and resolution of pharmacy benefit, provider, or claim issues. If you're a certified pharmacy technician with call center experience, we want to hear from you!

• *Key Responsibilities**

• Answer questions and handle problems regarding pharmacy benefit, provider, or claim issues
• Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary
• Spend approximately 90% of your time on the phones, providing empathetic customer service and resolving issues efficiently
• Seek approval for overrides and prior authorizations as needed and enter them into the claims system
• Monitor pharmacy claims processing and complete data entry of member records
• Participate in special projects and perform other duties as assigned by management

• *Essential Qualifications**

• 1+ years of experience in the pharmaceutical healthcare industry
• A pharmacy technician certification (active or inactive) is highly preferred
• 1+ year(s) of PBM or health benefits experience
• Experience in working in a high-volume call center is highly preferred
• High school diploma or equivalent

• *Preferred Qualifications**

• 2+ years of experience in the pharmaceutical healthcare industry
• Advanced pharmacy technician certification (e.g., CPhT, RPh)
• Experience with claims processing and data entry
• Strong knowledge of pharmacy benefit management and healthcare regulations
• Excellent communication and problem-solving skills

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Proficiency in Microsoft Office and Google Suite
• Ability to learn and adapt to new systems and processes
• Strong customer service skills and a passion for delivering exceptional experiences

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Pharmacy Customer Service Representative, you'll have access to:

• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements and remote work options

• *Work Environment and Company Culture**

arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is passionate about creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with access to the latest technology and equipment.

• *Compensation, Perks, and Benefits**

• Competitive hourly rate: $18.50-$19.50 (BOE)
• $1/hour shift differential for overnight shifts
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

• *Pre-screening and Application Process**

To apply for this exciting opportunity, please click the "Apply Online" button below. If you're currently registered with arenaflex, simply log in to add yourself as a candidate to this job. If you're not registered, create an account to complete the application and select the Frisco branch.

Don't miss this chance to join our dynamic team and make a meaningful impact in the lives of our members. Apply now to become a Pharmacy Customer Service Representative at arenaflex!