**Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex**

• *Job Summary:**

arenaflex is seeking an experienced and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, processing transactions, and supporting our pharmacy operations. If you have a passion for delivering outstanding customer service, working in a fast-paced environment, and are looking for a remote opportunity, we encourage you to apply for this exciting role.

• *About arenaflex:**

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer experiences. Our mission is to improve the lives of our customers and patients by delivering high-quality products and services. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork.

• *Key Responsibilities:**

• Provide exceptional customer service to clients and patients, responding to their needs and resolving issues in a timely and professional manner
• Process transactions on assigned sales register, collect cash, and disburse change as needed
• Register client purchases, voids, returns, delays, discounts, and trades as required
• Take clients to the OTC walkway to assist with finding items
• Maintain counters and retail areas clean and well-organized, take stock, and keep records
• Check in and cost stock as required or as directed by senior supervisor or shift leader
• Perform tasks assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
• Assist pharmacists in scheduling and maintaining workflow
• Report, immediately, prescription errors to pharmacist on duty and adhere to Organization policies and procedures regarding pharmacy errors and the Quality Improvement Program
• Audit and follow the Walgreen Co. Pharmacy Governance guidelines
• Rigorously adhere to the Walgreen Co. policy regarding Honest Intentions Dispensing during all applicable prescription dispensing activities
• Handle calls that do not require individual attention of the pharmacist, including those to doctors
• Process (revises and resubmits) manual cases for external program prescription services in a timely and efficient manner, and perform other administrative tasks as assigned by the Pharmacy Director
• Assist and support Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medications
• Maintain knowledge of Organization resource security methods, and record claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
• Ensure compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
• Build and maintain displays, including promotional, seasonal, and special displays, and finish resets and corrections as directed
• Assist with division of food items (e.g., raw foods from pre-cooked) and item placement as determined by strategies/methods (e.g., raw and frozen meats on base retail areas)
• For consumable items, aid stock rotation, involving the first-in, first-out technique and restock outs
• Have working knowledge of store systems and store equipment
• Provide customer service in the photo area, including digital ID photo service, banner print, and creative machine, and sell of special photo items
• Take on web pick-up responsibilities (screens orders in Picture Care, handles orders (pick items), and conveys orders to clients as they arrive at the store)
• Assist with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance
• Adhere to all organization policies and procedures; maintain respectful relationships with colleagues
• Complete special tasks and other assignments as directed

• *Preparation and Self-Improvement:**

• Obtain and maintain PTCB certification through the assigned PTCB training program and additional state required certification/enrollment
• Attend training and complete PPLs mentioned by Supervisor or assigned by corporate and secure continuing education credits
• Maintain knowledge and expertise in healthcare and pharmacy, including the latest news and advancements

• *Essential Capabilities:**

• Must be conversant in reading, writing, and communicating in English (except in Puerto Rico)
• Must be willing to work an adaptable schedule, including nights and weekend hours

• *Preferred Capabilities:**

• Favor a half year of experience in a retail environment
• Like to have prior work experience with arenaflex
• Prefer good numerical skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store stock control
• Prefer PTCB certification

• *Work Environment and Company Culture:**

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, learning, and teamwork. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

• *Compensation, Perks, and Benefits:**

arenaflex offers a competitive compensation package, including a salary of $25/hour, as well as a range of benefits and perks, including:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website or by clicking the link below.

• *Equal Employment Opportunity:**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.