**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex**

• *Join arenaflex, a leading healthcare company, in shaping the future of pharmacy services. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient experiences, ensuring seamless pharmacy operations, and promoting a culture of excellence within our team.**

• *About arenaflex**

arenaflex is a dynamic and innovative healthcare company dedicated to providing high-quality pharmacy services to our communities. With a strong commitment to patient care and satisfaction, we strive to create a positive and supportive environment for our customers and employees alike. Our team of dedicated professionals is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks.

• *Key Responsibilities:**

• **Customer Experience:**
+ Engage customers and patients by greeting them and offering assistance with products and services.+ Resolve customer issues and answer questions to ensure a positive customer experience.+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• **Operations:**
+ Provide customers with courteous, friendly, fast, and efficient service.+ Recommend items for sale to customers and recommend trade-up and/or companion items.+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.+ Process voids, returns, rain checks, refunds, and exchanges as needed.+ Assist customers in locating products and maintain a clean and well-merchandised store environment.
• **Pharmacy Operations:**
+ Assist pharmacists in scheduling and maintaining workflow.+ Utilize pharmacy systems to enter patient and drug information, ensuring accuracy and compliance with regulations.+ Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.+ Report prescription errors to the pharmacist on duty and adhere to company policies and procedures.
• **Inventory Management:**
+ Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.+ Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• **Additional Responsibilities:**
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.+ Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.+ Comply with all company policies and procedures and maintain respectful relationships with coworkers.

• *Essential Qualifications:**

• High school diploma or equivalent required; pharmacy technician certification (PTCB) or state registration preferred.
• 1-2 years of experience in a pharmacy or retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong attention to detail and accuracy in processing prescriptions and customer transactions.
• Ability to lift up to 25 pounds and stand for long periods.

• *Preferred Qualifications:**

• PTCB certification or state registration.
• Experience with pharmacy systems and software.
• Knowledge of pharmacy regulations and laws.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

• *Skills and Competencies:**

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong attention to detail and accuracy in processing prescriptions and customer transactions.
• Ability to lift up to 25 pounds and stand for long periods.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

• *Career Growth Opportunities and Learning Benefits:**

• arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
• Opportunities for professional growth and development in a dynamic and innovative company.
• Competitive salary and benefits package.
• Recognition and rewards for outstanding performance and contributions to the team.

• *Work Environment and Company Culture:**

• arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth.
• Our team is passionate about delivering exceptional service and making a difference in our communities.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

• *Compensation, Perks, and Benefits:**

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance and contributions to the team.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) matching and paid time off.

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!