**Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex**

• *Job Title:** Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at arenaflex

• *Job Summary:**

arenaflex is seeking an experienced Patient Account Analyst II to join our CBO Customer Service team in a remote work arrangement. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will work closely with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors. If you have a passion for delivering exceptional customer service, are detail-oriented, and have a strong understanding of medical billing and registration, we encourage you to apply for this exciting opportunity.

• *About arenaflex:**

arenaflex is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality, patient-centered care to our communities. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our team.

• *Job Responsibilities:**

As a Patient Account Analyst II, you will be responsible for the following key duties and responsibilities:

• Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay
• Verify insurance benefits and process financial assistance applications
• Contact patients for necessary information pertaining to registration, billing, and collection
• Resolve inquiries received pertaining to patient accounts
• Post payments, adjustments, and denials to patient accounts
• Review accounts for outside collection or legal authorization
• Work with internal departments to obtain information for external requests, including refunds
• Act as a liaison to outside vendors
• Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
• Reconcile electronic payment remittances
• Know and follow all billing regulations and corporate compliance plans
• Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
• Always show respect and value for our customers and project an image of professionalism
• Independently review assigned reports to ensure goals and deadlines are met
• Lockbox reconciliation and reporting
• Assist management with training new staff
• Obtain prior authorization for scheduled services
• Perform other duties as assigned

• *Requirements:**

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or equivalent required
• Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
• Excellent communication and interpersonal skills
• Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
• Previous experience with computers and office applications
• Ability to move about the office and between workstations
• Ability to occasionally lift, move, and carry moderately heavy materials
• Commitment to exceptional customer service
• Strong organizational skills and the ability to multi-task
• At least 1 year of experience in medical registration, billing, customer service, or collection
• Ability to manage large volumes of work and quickly learn and retain information regarding issues that present themselves
• Ability to work effectively in a team environment and support the department and arenaflex mission and values

• *Benefits:**

arenaflex offers a competitive benefits package, including:

• Medical, dental, and vision coverage effective day one of employment
• Company-paid life insurance
• Paid time off
• 401(k) retirement plan
• Employee assistance program
• Other voluntary coverage options and employee discounts

• *Work Environment:**

This is a remote work opportunity, and you will be required to work from home after training. You will have access to all necessary tools and resources to perform your job duties effectively.

• *How to Apply:**

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity:**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we are dedicated to providing a work environment that is free from discrimination and harassment. If you require an accommodation to apply for this position, please contact us at [insert contact information].