**Experienced Part-Time Remote Email/Chat/Phone Specialist – Live Events Customer Experience**

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading provider of live event tickets, we're seeking a highly skilled and enthusiastic Email/Chat/Phone Specialist to join our team. This part-time remote position offers an immediate start for the right candidate, with a competitive salary package and opportunities for growth and development.

• *The Opportunity:**

As an Email/Chat/Phone Specialist at arenaflex, you'll be at the forefront of delivering exceptional customer experiences. You'll engage with hundreds of customers daily, providing proactive, friendly, and high-quality service to ensure our fans get the right seats at the right price. This role requires a strong and diverse skillset, with a passion for live events and a drive to contribute to our culture and growth.

• *Key Responsibilities:**

• Handle customer contacts, promptly and professionally, via phone, email, and live chat
• Answer questions about purchases, orders, inventory, and upcoming events
• Support customers proactively, utilizing internal and external technology to manage order fulfillment
• Be a team player, contributing to our culture and growth, and creating memorable experiences with customers who share our love for live events
• Utilize internal and external technology to manage order fulfillment and provide exceptional customer service

• *How Your Role Contributes to the Success of arenaflex:**

• Provide exceptional customer service, ensuring our customers have a positive experience with our brand
• Utilize internal and external technology to manage order fulfillment, ensuring timely and accurate delivery of tickets
• Contribute to our culture and growth, driving team efficiencies and advancing business objectives
• Develop and maintain relationships with customers, providing personalized support and solutions to their needs

• *Role Expectations and Progression:**

• **30 days in:** Complete new hire orientation, gaining the resources needed to be successful; learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers; acclimate to team and company norms, business objectives, and arenaflex values; gain access to and familiarize yourself with our accounts and internal systems; shadow teammates and document what you've learned from observing and listening to their emails and calls
• **90 days in:** Perform core responsibilities comfortably on your own; maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives; contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies; understand service level expectations, KPIs, and other metrics to watch for
• **180 days in:** Apply methods to execute individual tasks that positively impact the team; play an active role in continued learnings to advance skill sets necessary for team goals; handle front-line customer escalations and follow-ups; feel empowered to participate in extracurricular projects that contribute to the success of the organization

• *What You'll Bring:**

• 1-2 years of customer service experience via phone, email, and live chat
• Team player mentality and drive to contribute to culture and growth
• Sense of curiosity to ask questions and keenness to improve upon work
• Passion for live events (sports, concerts, or theatre)
• Flexible schedule to work evenings, weekends, and holidays
• Excellent verbal and written communication skills
• Experience with Zendesk or similar help desk software

• *Schedule:**

• 1:30pm-10:00pm Monday/Tuesday off
• Hybrid schedule with 3 days in office and 2 days remote following training
• Training will be first 3 weeks all in office Monday-Friday 8:30am-5:00pm

• *Compensation and Benefits:**

• $40,000 base salary with bi-annual bonuses and equity
• Training is fully paid
• Competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; hybrid working model; and a variety of additional workplace perks

• *Why Join arenaflex?**

• Arenaflex is a leading provider of live event tickets, with a passion for creating unforgettable experiences for our customers
• We offer a competitive salary package, with opportunities for growth and development
• Our team is passionate about live events and dedicated to delivering exceptional customer experiences
• We prioritize work-life balance, with flexible scheduling and a hybrid working model
• We offer a range of benefits, including competitive compensation, bonus incentives, and equity for all employees

• *Don't Hesitate, Apply!**

If you're passionate about live events and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!