**Experienced Part-time Customer Support Specialist – Western Australia**

• *Join arenaflex, a fast-growing SaaS company, in its mission to revolutionize the way people manage their mileage logs. As a Part-time Customer Support Specialist, you will be the voice of our customers, helping them navigate our product and providing exceptional support across various time zones.**

• *About arenaflex**

arenaflex is a dynamic and innovative company that has been helping over 1,500,000 users worldwide keep a mileage logbook. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK. We're committed to expanding our international team to serve customers and users globally. Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money.

• *The Role**

We're seeking a friendly and passionate self-driven individual to join our Customers Team as a Part-time Customer Support Specialist working remotely from Western Australia. As a key member of our team, you will be responsible for providing exceptional support to our customers, helping them navigate our product, and collecting valuable insights to improve our services.

• *Some of Your Responsibilities:**

• Answering questions and advising current customers on how best to use our product with a friendly tone primarily via mail but also via phone and chat.
• Answering questions and advising potential customers through email and also video product demos.
• Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers, and builders.
• Replying to customer reviews across platforms.
• Helping with internal shipping and logistics questions.

• *We Imagine That You:**

• Are located in Western Australia – this is a must.
• Are interested and able to work afternoons and evenings.
• Have 12 – 24 months of proven work experience in customer support or community management.
• Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
• Are the type who cannot refrain from helping other people – you have a friendly and positive attitude and love engaging with and learning about others!
• Are quite tech-savvy, curious, and motivated to gain a deep understanding of how our product works – inside and out.
• Are critical thinking and have problem-solving skills and high attention to detail.
• Have team spirit – everybody helps each other at arenaflex.
• Are self-motivated & self-managing with exceptional time management skills.

• *It Would Be Nice If You:**

• Have experience in support software, onboarding customers, or collecting customer feedback.
• Have an interest in accounting.
• Have experience with mileage reimbursement.
• Have experience with working 100% remote.
• Have read and enjoyed “Zappos: Delivering Happiness”.

• *The Important Details:**

• Minimum 21 hours per week.
• It is expected that you can work 3 hours a day, 7 days a week.
• $38.90 AUD/hour, invoiced monthly.
• 100% Remote work.
• Must be located in Australia.
• 33 vacation days per year – yes, we are based in Europe.

• *In Addition, We Offer:**

• You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.
• As part of your onboarding, we will fly you to Copenhagen to meet the rest of the team.

• *How to Apply**

If you’re interested, please send us an application by going to the link below. We’ll accept applications until [insert date]. You will hear back from us no later than [insert date]. If you have been shortlisted, we will ask you to do a case study, followed by interviews. Expected start date: [insert date].

• *Why arenaflex?**

• arenaflex is a dynamic and innovative company that is changing the way people manage their mileage logs.
• We're committed to expanding our international team to serve customers and users globally.
• Our team is passionate about making a difference in people's lives by simplifying their work and saving them time and money.
• We offer a unique opportunity to work with a highly experienced team of entrepreneurs and tech people.
• We're committed to providing exceptional support to our customers and helping them navigate our product.

• *What We Offer**

• Competitive hourly rate of $38.90 AUD/hour, invoiced monthly.
• 100% Remote work.
• 33 vacation days per year.
• Opportunities for career growth and development.
• A dynamic and innovative work environment.
• A chance to work with a highly experienced team of entrepreneurs and tech people.

• *What We're Looking For**

• A friendly and passionate self-driven individual who is interested in working afternoons and evenings.
• Someone with 12 – 24 months of proven work experience in customer support or community management.
• Strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
• A team player who is self-motivated & self-managing with exceptional time management skills.

• *How to Apply**

If you're interested in joining our team as a Part-time Customer Support Specialist, please send us an application by going to the link below. We look forward to hearing from you!