**Experienced Part-Time Chat Customer Service Agent – Music Industry Expert**

At arenaflex, we're passionate about revolutionizing the way we connect with customers in the music industry. As a leading virtual Contact Center outsourcing company, we're committed to providing exceptional customer experiences that leave a lasting impression. We're now seeking a highly skilled and enthusiastic Part-Time Chat Customer Service Agent to join our dynamic team!

• *About arenaflex**

arenaflex is a full-service virtual Contact Center outsourcing company built FOR The People! Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're proud to offer a unique work environment that's free from the constraints of traditional offices. Our mission is to provide top-notch customer support that exceeds our clients' expectations, and we're looking for talented individuals who share our passion for delivering exceptional experiences.

• *Job Summary**

We're seeking a highly motivated and experienced Part-Time Chat Customer Service Agent to join our team. As a key member of our customer support team, you'll be responsible for providing top-notch support to music fans via ticketing, including purchasing merchandise, password resets, website assistance, and troubleshooting. If you're a music enthusiast with a passion for helping others, we encourage you to apply!

• *Responsibilities**

As a Part-Time Chat Customer Service Agent, you'll be responsible for:

• Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own
• Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
• Identifying high-risk customer situations and escalating them appropriately without hesitation
• Keeping up with multiple chats at a time and accurately documenting all required information and chat details in the ticketing system
• Responding to and resolving open issues in an appropriate timeframe
• Identifying trends related to systems, platforms, and/or customers and escalating them to management
• Multi-tasking using multiple systems and skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times and remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested and adapt to changing client needs and workflow

• *Qualifications**

To be successful in this role, you'll need:

• A LOVE of music! The biggest artists we represent are in Pop and Country
• 3-5 years of call center chat experience required
• Technical experience strongly preferred, with experience in Zendesk being a definite plus
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities, and a great understanding of text and chat acronyms
• Excellent grammar, but also knowing when to use the lingo
• Previous work from home experience preferred
• Understanding of contact center support metrics and ability to implement actions for improvement
• High School Diploma or equivalent

• *Hardware/Software Requirements**

To ensure a seamless and efficient experience, you'll need:

• Your own computer with a processor of more than 4 cores
• 8GB of RAM on Windows 10 or higher / 10 64 bits
• Screen Resolution of 1280x768 or higher, with dual monitors required
• USB headset
• Up-to-date antivirus software installed on the platform and a recent scan completed
• Hardwired to router
• Firewall enabled

• *Job Type**

This is a Part-Time + On-Call remote position, with guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically between 4-8 hours long.

• *Pay**

$18.00 per hour, 1099 contract

• *Hours**

No overnights, must be flexible, weekends may be required by the client

• *Benefits**

• Work from home

• *Experience Level**

3-5 years

• *Work Setting**

Remote

• *Why Join arenaflex?**

At arenaflex, we offer a unique work environment that's free from the constraints of traditional offices. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're proud to offer a range of benefits that include:

• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• Competitive pay and benefits
• The chance to work with a leading virtual Contact Center outsourcing company in the music industry

• *How to Apply**

If you're a motivated and experienced Part-Time Chat Customer Service Agent with a passion for music and customer support, we encourage you to apply! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.