**Experienced Member Service Representative – Call Center / Customer Service**

• *Transforming Financial Services, One Member at a Time**

At arenaflex, we're passionate about revolutionizing the way people interact with financial services. As a Member Service Representative, you'll be at the forefront of this movement, helping our members achieve their financial goals and build strong futures. If you're a people person with a passion for learning and a desire to make a difference, we want to hear from you.

• *About arenaflex**

arenaflex is a leading financial institution dedicated to providing our members with education, support, and guidance to build strong financial futures. Our culture is built on a foundation of hard work, high achievement, and a fun, supportive environment. We believe in investing in our employees and promoting from within, offering a clear path for career growth and development.

• *What You'll Do**

As a Member Service Representative, you'll be working in our fast-paced communications center, interacting with members, and providing them with personalized service and support. Your day will be filled with:

• Learning about our members and their situations, and using that knowledge to provide tailored solutions
• Educating members on the ways we can help them achieve their financial goals
• Providing meaningful, careful, focused, and ethical product solutions
• Processing transactions with courtesy and consummate professionalism
• Performing advanced transactions, such as IRAs, CDs, open accounts, wire transfers, and handling disputes
• Growing with us by immersing in financial industry trends, products, services, and technological advances
• Sharing your knowledge on effective practices, competitive intelligence, and business opportunities
• Standing shoulder-to-shoulder with our members and your teammates over our peaks and valleys

• *Who You Are**

We're looking for someone who is:

• Authentic and passionate about helping others
• Enjoying learning and wanting a career, not just a paycheck
• Understanding financial products and services, much like a Relationship Banker or Personal Banker
• Comfortable and confident recommending and processing financial products like loans
• A winner of Service Excellence awards and earned high fives and fist bumps for your awesomeness
• Holding an informal or formal leadership position at your current workplace
• Embracing change and seeking new ways to serve our members and the community
• Working well with others, even when things don't go as planned
• Innovative and thriving on challenges
• Believing you can change the world for people and making it happen!

• *What We Offer**

• A competitive salary, with a starting pay range of $18.24-$22.00 hourly
• A comprehensive benefits package, including:
+ Medical/Dental/Vision Insurance+ Paid Vacation+ Paid Sick Time+ Paid Holidays+ Paid Wellness Day+ Paid Volunteer Time+ Flexible Spending Account+ Health Savings Account+ World Class 401(k) Plan+ Tuition Reimbursement+ Rate Discounts on Qualifying Loans+ May be eligible for incentives or discretionary bonus based on results
• A fun, supportive work environment with a culture that values hard work and high achievement
• Opportunities for career growth and development, with a clear path for advancement
• A chance to make a difference in the lives of our members and the community

• *What We're Looking For**

• A high school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of customer service experience, preferably in a financial institution or related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks and priorities
• Strong problem-solving and analytical skills
• Ability to learn and adapt quickly to new products, services, and technologies
• Multi-lingual capabilities, with Spanish highly preferred

• *Why arenaflex?**

• We're a leading financial institution with a strong reputation for innovation and customer service
• We offer a comprehensive benefits package and competitive salary
• We're committed to career growth and development, with a clear path for advancement
• We're a fun, supportive work environment with a culture that values hard work and high achievement
• We're making a difference in the lives of our members and the community

• *How to Apply**

If you're a motivated and passionate individual with a desire to make a difference, we want to hear from you. Apply now to join our team and start transforming financial services, one member at a time.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.