**Experienced Medicare Population Health Customer Service Representative – Hybrid Work Environment**

Unlock a fulfilling career in healthcare customer service with our forward-thinking organization, arenaflex! As a Medicare Population Health Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicare customers, driving success through your diverse skillset, and enjoying a hybrid work environment that balances remote and in-office time. With a competitive salary and opportunities for growth, this 4-month contract position (with possible extension) offers a unique chance to make a meaningful impact in the lives of our customers.

• *About arenaflex**

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through exceptional service and support. Our team is passionate about delivering high-quality care and making a positive impact in the healthcare industry. As a Medicare Population Health Customer Service Representative, you will be part of a dynamic team that is committed to excellence and customer satisfaction.

• *Job Responsibilities**

As a Medicare Population Health Customer Service Representative, you will be responsible for:

• Conducting telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits, addressing gaps in care and promoting overall well-being.
• Collaborating with internal teams to ensure seamless hand-offs to care teams, documenting all interactions for regulatory review and maintaining accurate records.
• Assisting customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed.

• *Key Performance Indicators**

• Achieve high customer satisfaction ratings through exceptional service and support.
• Meet or exceed performance metrics for health screenings, plan benefit education, and care coordination.
• Develop and maintain strong relationships with internal teams and external partners.
• Stay up-to-date on regulatory requirements and industry best practices.

• *Required Skills & Qualifications**

To be successful in this role, you will need:

• Exceptional written and verbal communication skills, with an empathetic attitude and ability to build strong relationships with customers.
• Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups, with a strong attention to detail.
• Ability to handle multiple tasks, prioritize, and develop action plans, with a focus on delivering high-quality results in a fast-paced environment.
• Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.

• *Education & Experience**

• High school diploma required, with a preferred college degree in a related field.
• At least 1 year of experience in managed care or a related healthcare field, with a preferred 1+ years of experience involving telephone contact and process management.

• *Preferred Qualifications**

• Experience working in a hybrid work environment.
• Certification in a related field, such as Certified Medical Assistant (CMA) or Certified Health Education Specialist (CHES).
• Bilingual or multilingual skills.

• *Skills & Competencies**

To succeed in this role, you will need:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and deadlines.
• Strong analytical and problem-solving skills.

• *Career Growth Opportunities & Learning Benefits**

As a Medicare Population Health Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in healthcare and customer service.
• Work with a dynamic team that is passionate about delivering high-quality care.
• Participate in ongoing training and professional development opportunities.
• Take on new challenges and responsibilities as you grow in your career.

• *Work Environment & Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a Medicare Population Health Customer Service Representative, you will enjoy:

• A hybrid work environment that balances remote and in-office time.
• A competitive salary and benefits package.
• Opportunities for growth and professional development.
• A dynamic and supportive team environment.

• *Compensation, Perks, & Benefits**

As a Medicare Population Health Customer Service Representative, you will receive:

• A competitive salary of $17/hour on W2.
• Opportunities for overtime and bonuses.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off and holidays.
• A 401(k) retirement plan with company match.

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!