**Experienced Manager Strategy - Customer Experience - Remote**

• *Join arenaflex, a world-leading retail organization, in shaping the future of customer experience and driving business growth.**

Are you a strategic thinker with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Manager Strategy - Customer Experience to join our Remote team. As a key member of our Customer Experience Strategy team, you will play a critical role in developing and executing arenaflex's overall interconnected and business strategy.

• *About arenaflex**

arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. We are committed to delivering a best-in-world interconnected retail experience for Pros and Consumers, and our Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment.

• *Key Responsibilities**

As a Manager Strategy - Customer Experience, you will be responsible for leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts/Sr. Analysts. Your key responsibilities will include:

• 10% - Competitive and Market Intelligence: Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
• 20% - Planning Process: Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
• 70% - Strategic Projects: Drive one or more interconnected strategy and operational execution workstreams.

• *Direct Manager/Direct Reports**

This position typically reports to the Sr. Manager or Director and has 0 Direct Reports.

• *Travel Requirements**

Typically requires overnight travel 5% to 20% of the time.

• *Physical Requirements**

Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

• *Working Conditions**

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• *Minimum Qualifications**

• Must be at least 18 years old
• Must be legally permitted to work in the United States

• *Preferred Qualifications**

• Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses
• MBA/Master's degree
• Minimum of 4+ years of relevant work experience
• Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving
• Strong presentation skills and ability to communicate effectively with senior leadership
• Strong interpersonal skills
• Ability to lead and manage cross-functionally
• High degree of drive and personal ownership
• Comfort with framing and addressing ambiguous challenges
• High degree of confidentiality and professionalism

• *Minimum Education**

• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

• *Preferred Education**

• The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.

• *Minimum Years of Work Experience**

• 4

• *Preferred Years of Work Experience**

• 4

• *Minimum Leadership Experience**

• None

• *Preferred Leadership Experience**

• None

• *Certifications**

• None

• *Competencies**

• Decision Quality
• Collaborates
• Drives Engagement
• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Customer Focus

• *What We Offer**

• Competitive salary
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package

• *Are You the One We're Looking For?**

If you believe you have what it takes to join our team and drive business growth, submit your application without delay. We are keen to hear from talented candidates like you.

• *Apply Now**