Experienced Mainframe Customer/1 Billing Expert – Long-Term Remote Contract Opportunity at arenaflex

At arenaflex, we're a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that transform the way businesses operate. Our team of experts is passionate about pushing the boundaries of what's possible, and we're now seeking an experienced Mainframe Customer/1 Billing Expert to join our remote workforce.

As a seasoned professional with a strong background in mainframe customer/1 billing, you'll play a critical role in driving the success of our organization. With a minimum of 10+ years of experience in the field, you'll bring a wealth of knowledge and expertise to our team, helping us to deliver exceptional results for our clients.

• *Key Responsibilities:**

• Provide specialized insights in customer service and service order management, leveraging your expertise to drive business growth and improvement.
• Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS, ensuring the highest level of quality and efficiency.
• Collaborate closely with business analysts and project managers to understand requirements and implement solutions, driving project success and stakeholder satisfaction.
• Ensure adherence to financial regulations and data security policies, maintaining the highest standards of compliance and security.
• Assist with project documentation and training materials, helping to ensure seamless knowledge transfer and onboarding.
• Coordinate with support teams to ensure timely issue resolution, providing exceptional customer service and support.

• *CSS Billing & Finance SME:**

• Develop and maintain an understanding of customer-specific business environments and service level agreements, driving business growth and improvement.
• Identify and resolve customer problems using defined procedures and documenting troubleshooting efforts, ensuring exceptional customer satisfaction.
• Collaborate with support teams to ensure timely issue resolution, providing exceptional customer service and support.

• *CSS Billing & Finance Sr. Developer:**

• Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS, ensuring the highest level of quality and efficiency.
• Develop and maintain financial transaction processing systems, ensuring accuracy and compliance with financial regulations.
• Conduct system analysis and performance tuning to enhance efficiency, driving business growth and improvement.
• Troubleshoot and resolve system issues, providing technical support and implementing enhancements.

• *CSS Billing & Finance Business Analyst:**

• Gather requirements from stakeholders, translating business needs into technical requirements, driving project success and stakeholder satisfaction.
• Analyze billing data, generate reports, and ensure compliance with financial regulations, maintaining the highest standards of accuracy and compliance.
• Collaborate with developers to implement updates and enhancements in the mainframe billing system, driving business growth and improvement.
• Identify and resolve billing discrepancies, ensuring seamless operations and exceptional customer satisfaction.

• *Essential Qualifications:**

• Minimum 10+ years of experience in mainframe customer/1 billing, with a strong background in COBOL, JCL, DB2, and CICS.
• Proven expertise in application development, project collaboration, data security and compliance, and documentation.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.

• *Preferred Qualifications:**

• Experience working in a remote environment, with a strong ability to work independently and collaboratively as part of a virtual team.
• Familiarity with financial regulations and data security policies, with a strong understanding of compliance and security best practices.
• Experience with project management tools and methodologies, with a strong ability to manage multiple projects and priorities.
• Strong knowledge of mainframe billing systems and processes, with a strong ability to analyze and improve business processes.

• *Skills and Competencies:**

• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and team members.
• Strong project management skills, with the ability to manage multiple projects and priorities.
• Strong knowledge of mainframe billing systems and processes, with a strong ability to analyze and improve business processes.
• Familiarity with financial regulations and data security policies, with a strong understanding of compliance and security best practices.

• *Career Growth Opportunities and Learning Benefits:**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Mainframe Customer/1 Billing Expert, you'll have access to a range of learning and development opportunities, including:

• Ongoing training and development programs, designed to help you stay up-to-date with the latest technologies and industry trends.
• Mentorship and coaching, with experienced professionals who can help you develop your skills and expertise.
• Opportunities for career advancement, with a range of roles and responsibilities available within the organization.

• *Work Environment and Company Culture:**

At arenaflex, we're proud of our dynamic and inclusive work environment, which is designed to support the success of our employees. As a remote worker, you'll have the flexibility to work from anywhere, while still being part of a collaborative and supportive team. Our company culture is built around a set of core values, including:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and development
• Diversity and inclusion

• *Compensation, Perks, and Benefits:**

As a Mainframe Customer/1 Billing Expert at arenaflex, you'll be rewarded with a competitive salary and benefits package, including:

• $65-$70 per hour, with opportunities for overtime and bonuses.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan, with a company match.
• Paid time off and holidays, with flexible scheduling options.
• Access to a range of employee perks and discounts, including gym memberships and technology discounts.

• *How to Apply:**

If you're a motivated and experienced Mainframe Customer/1 Billing Expert looking for a new challenge, we'd love to hear from you. Please submit your latest resume to [email protected], along with a cover letter outlining your experience and qualifications. We can't wait to hear from you!