**Experienced Live Chat Specialist – Customer Service and Sales**

Join arenaflex, a dynamic and customer-focused team, as a Live Chat Specialist in Washington. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional customer service, problem-solving, and developing long-term relationships with clients. As a key member of our collaborative team, you will play a vital role in driving success and achieving lesson registration goals.

• *About arenaflex**

arenaflex is a leading organization in the industry, committed to providing top-notch service to our clients. We value our employees and offer a dynamic work environment, flexible schedules, and a range of benefits to support their growth and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.

• *Primary Responsibilities**

As a Live Chat Specialist, you will be responsible for:

• Creating relationships with new and existing families to achieve loyalty and customer retention
• Effectively managing chat requests, emails, and tickets in a timely manner
• Identifying and assessing family's needs to achieve satisfaction quickly and efficiently
• Providing appropriate solutions and alternatives within an appropriate amount of time
• Following and implementing live chat protocols and guidelines
• Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what arenaflex offers
• Working effectively in a team environment to support achievement of lesson registration goals
• Maintaining high customer satisfaction ratings based on explicit criteria set by arenaflex
• Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution
• Providing effective rebuttals to customers who are looking to release their lesson schedule
• Recommending additional services to customers by understanding their needs
• Assisting with projects as needed
• Completing and passing all assigned continual training and role play assignments

• *General Qualifications**

To be successful in this role, you will need:

• Excellent written communication skills
• A positive and upbeat personality
• The ability to type 55 WPM
• Excellent interpersonal skills with the ability to manage sensitive information
• The ability to multi-task, prioritize, and manage time effectively
• Openness to coaching and training to increase customer acquisition performance
• The ability to actively listen and adapt to different types of personalities over chat
• The ability to remain professional and courteous with customers
• The ability to handle five chats at once
• Availability to work at least one weekend day and evenings

• *Preferred Qualifications**

We're looking for individuals who possess:

• A positive mindset and are fantastic team players
• Confidence, adaptability, ambition, and a proven track record of achievement
• Commitment and reliability
• Openness to receiving feedback and a willingness to learn
• Respect, outgoingness, and motivation

• *STRIVE Values**

We're looking for individuals who embody our STRIVE values:

• [S]ervice: delivering exceptional customer experiences
• [T]enacity: perseverance and determination
• [R]esponsibility: taking ownership and accountability
• [I]ntegrity: honesty and transparency
• [V]ersatility: adaptability and flexibility
• [E]ntrepreneurship: innovation and creativity

• *Benefits and Perks**

As a Live Chat Specialist at arenaflex, you can expect:

• A competitive salary
• Comprehensive benefits, including:
+ 401(k)+ Dental insurance+ Flexible schedule+ Health insurance+ Life insurance+ Paid time off+ Vision insurance
• Flexible work schedules to accommodate your needs
• Opportunities for career growth and development
• A dynamic and supportive work environment

• *How to Apply**

If you're passionate about delivering exceptional customer service and sales, and you're looking for a dynamic and supportive work environment, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team as a Live Chat Specialist.

• *About arenaflex**

arenaflex is a leading organization in the industry, committed to providing top-notch service to our clients. We value our employees and offer a dynamic work environment, flexible schedules, and a range of benefits to support their growth and well-being. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.

• *Why Join arenaflex?**

• Flexible work schedules to accommodate your needs
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Comprehensive benefits, including:
+ 401(k)+ Dental insurance+ Flexible schedule+ Health insurance+ Life insurance+ Paid time off+ Vision insurance
• A competitive salary

• *Join Our Team!**

If you're passionate about delivering exceptional customer service and sales, and you're looking for a dynamic and supportive work environment, we want to hear from you! Submit your application without delay, and let's discuss how you can join our team as a Live Chat Specialist.