**Experienced Live Chat and Email Support Agent – Mandarin Speaker for arenaflex's 24/7 igaming Industry**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our players' expectations. As a key member of our support team, you'll play a vital role in ensuring our customers receive top-notch assistance through live chat and email support. If you're a motivated and customer-focused individual with a passion for the igaming industry, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative gaming solutions, dedicated to creating immersive experiences for players worldwide. Our team is comprised of talented professionals who share a common goal: to revolutionize the gaming industry through cutting-edge technology and exceptional customer service. As a remote work Live Chat and Email Support Agent, you'll be part of a dynamic team that's shaping the future of gaming.

• *Job Description**

As a Live Chat and Email Support Agent, you'll be responsible for providing exceptional customer service to our players through live chat and email support. Your primary duties will include:

• Responding to customer inquiries in a timely and professional manner
• Providing accurate and up-to-date information about our products and services
• Gathering customer feedback and suggestions to improve our customer service process and experience
• Maintaining a positive, responsible, empathetic, and professional attitude to manage customer satisfaction
• Following standard telephone scripts provided during dunning

• *Key Responsibilities:**

• Respond & follow up to customer inquiries through live chat and email
• Provide products information to customers
• Gather customer feedback & provide suggestions on improving customer service process & experience to superior
• Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction
• Follow the standard telephone scripts provided during dunning

• *Requirements:**

• SPM level & above, trilingual in English and Chinese (verbal, written & read)
• Minimum 1 year working experience in any customer service role
• Basic computer skills: Gsuite, Microsoft
• Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work

• *Essential Qualifications:**

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and Google Suite
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

• *Preferred Qualifications:**

• Experience in the igaming industry
• Knowledge of gaming products and services
• Familiarity with customer relationship management (CRM) software
• Experience with live chat and email support software

• *Skills and Competencies:**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and Google Suite
• Strong customer service skills
• Ability to work independently and as part of a team

• *Career Growth Opportunities and Learning Benefits:**

• Opportunities for professional development and growth within the company
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

• *Work Environment and Company Culture:**

• Remote work environment with flexible scheduling
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Opportunities for professional development and growth within the company

• *Compensation, Perks, and Benefits:**

• Competitive salary: RM3,000 - RM4,000 per month
• 13th month salary
• Performance bonus
• Yearly bonus
• Professional development opportunities
• Flexible scheduling
• Recognition and rewards for outstanding performance

• *How to Apply:**

If you're a motivated and customer-focused individual with a passion for the igaming industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't miss this opportunity to join our dynamic team and contribute to the success of arenaflex!

• *Application Questions:**

• Are you able to read and write in Mandarin?
• Are you willing to work on 24/7 shift?
• When is your availability date to join?

• *Experience:**

• Customer service: 1 year (Preferred)

• *Language:**

• Mandarin (Preferred)
• English (Preferred)

• *Work Location:**

• Remote work environment

Apply now to join our team and become a part of arenaflex's mission to revolutionize the gaming industry through exceptional customer service!