**Experienced Live Chat Agent – Customer Support and Relationship Building**

At arenaflex, we're revolutionizing the financial technology space with our cutting-edge digital solutions and unwavering commitment to customer satisfaction. As a Live Chat Agent, you'll be at the forefront of our customer support team, providing top-notch assistance to our clients and helping them navigate our comprehensive suite of digital solutions. If you're a people person with a passion for problem-solving and a knack for building relationships, we want to hear from you.

• *About arenaflex**

arenaflex is a rapidly growing startup that's been named an Inc. 5000 company for the third consecutive year. We're a global company with offices in the United States and Latin America, and we're proud to be a leader in the digital branches, marketing, and cybersecurity space. Our upbeat, high-tech, and supportive culture is built on a foundation of innovation, collaboration, and a shared commitment to excellence.

• *Join Our Team**

If you're looking for a dynamic and fast-paced work environment where you can learn, grow, and thrive, we invite you to join our team. As a Live Chat Agent, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll be part of a constantly growing company with a bright future, and you'll have the chance to learn how to use AI (Artificial Intelligence) chatbots and develop your skills in a rapidly evolving industry.

• *Responsibilities**

As a Live Chat Agent, your primary responsibilities will include:

• Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluating customer interactions and elevating issues to Live Chat Manager when appropriate
• Creating relationships with new customers to better understand and achieve their needs
• Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promoting interest in client products and services
• Consistently achieving established standards of the position
• May assist with overflow work and other duties as needed

• *Requirements**

To be successful in this role, you'll need:

• At least 2 years of experience in either a call center or customer service environment
• Strong attention to detail and strong reconciliation skills
• A process improvement mindset with a humble and "get it done" attitude
• Strong written and verbal communications skills in the English language
• Ability to work independently in a fast-paced environment
• Self-starter mentality with a willingness to learn and adapt to new situations
• Positive attitude and professional demeanor
• Articulate and well-accustomed to a client-facing role
• Ability to compose professional emails

• *Preferred Qualifications**

While not required, the following qualifications would be a plus:

• Experience working with AI (Artificial Intelligence) chatbots
• Knowledge of financial technology and digital solutions
• Familiarity with customer relationship management (CRM) software
• Experience in a similar role at a financial institution or fintech company

• *What We Offer**

As a Live Chat Agent at arenaflex, you'll enjoy a comprehensive benefits package, including:

• 12 Company Paid Holidays
• 10 PTO Days (Paid Time Off)
• 1 PTO Day for your birthday
• Medical Insurance
• Dental & Vision Insurance

• *Work Environment and Culture**

Our Brentwood, TN office is a vibrant and dynamic work environment that's designed to foster collaboration, creativity, and innovation. You'll be part of a team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to learn from and be inspired by your colleagues. Our culture is built on a foundation of mutual respect, open communication, and a shared commitment to excellence.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction.