Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional

Posted 2026-05-06

Remote, USA Full-time Immediate Start

*Join arenaflex, a leading provider of innovative insurance solutions, and embark on a rewarding career as a Licensed P&C Customer Service Representative.**

In this exciting role, you will have the opportunity to work from the comfort of your own home, providing exceptional customer service to clients across the country. As a key member of our Virtual Insurance Pro (VIP) team, you will be responsible for delivering top-notch support to independent insurance agencies and their customers, leveraging your expertise in property and casualty insurance to drive customer satisfaction and loyalty.

*About arenaflex**

arenaflex is a dynamic and forward-thinking organization that is revolutionizing the insurance industry with its cutting-edge solutions and commitment to excellence. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Licensed P&C Customer Service Representative, you will be part of a collaborative and supportive environment that fosters growth, innovation, and success.

*Key Responsibilities**

As a Licensed P&C Customer Service Representative, your primary responsibilities will include:

Answering customer calls and assisting with payment and billing questions, as well as online payments
Handling policy change requests via phone or email from customers and third parties, implementing changes online at the insurance carrier website
Reviewing policy coverages and issuing certificates of insurance, evidence of insurance, or binders as needed
Engaging in general phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests

*Essential Qualifications and Skills**

To succeed in this role, you will need:

A minimum of 3 years' experience in property and casualty insurance, with a Property and Casualty License required
Experience in either personal or commercial lines, with experience in both a plus
Proficiency in Massachusetts Auto and Registry a plus
Strong written and verbal communication skills
Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook
Strong data entry skills and website navigation
Adaptability to varying customer personality types and situations
Eager to work in a collaborative, fast-paced, team environment
Patience, empathy, and professionalism
Effective time management
A private, distraction-free work area is necessary, although a separate office is NOT required

*Preferred Qualifications and Skills**

While not essential, the following qualifications and skills are highly desirable:

Experience working in a virtual or remote environment
Familiarity with insurance carrier websites and management systems
Strong analytical and problem-solving skills
Ability to work in a dynamic, fast-paced environment with multiple priorities
Strong attention to detail and organizational skills

*Why Join arenaflex?**

As a Licensed P&C Customer Service Representative at arenaflex, you can expect:

A competitive wage, employer-supported health insurance, and a wide range of voluntary insurance options
A 401(k) plan with company discretionary match
Paid sick, vacation, personal, and holiday time
The most convenient and attractive commuting, parking, and dress code benefits EVER!

*Work Environment and Culture**

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and success. As a remote worker, you will have the flexibility to work from the comfort of your own home, with access to state-of-the-art computer equipment, proprietary training, and a supportive team. Our collaborative and fast-paced environment is perfect for motivated individuals who thrive in a dynamic setting.

*How to Apply**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We are excited to review your application and look forward to welcoming you to the arenaflex team!

*Equal Opportunity Employer**

arenaflex is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a workplace that values and respects all individuals.