**Experienced Learning and Development Manager – Application Supervisor at arenaflex**

Join arenaflex, a global leader in entertainment, as we continue to shape the destiny of worldwide entertainment. Our international customer service (CS) corporation focuses on providing exquisite interactions for our subscribers across the globe. We're seeking a skilled Application Supervisor to join our Latham CS mastering & improvement (L&D) group in Alphaville. This role will work closely with the outsourced call facilities that make up our CS Operations Latham and be a strong partner of both our Latham crew and global CS learning and development crew.

• *About arenaflex**

arenaflex is a private company that has revolutionized the way people watch entertainment. Our mission is to provide excellence, simplicity, and getting our customers back to streaming. We're a company that values innovation, creativity, and customer satisfaction. Our L&D team plays a critical role in achieving this mission by providing leadership, customer service, and equipment training that has a direct impact on our sellers, our customers, and the business.

• *Job Summary**

We're seeking an experienced Learning and Development Manager – Application Supervisor to join our L&D team in Alphaville. This role will be responsible for program management, learning content development, facilitation, and stakeholder management. The successful candidate will have a strong background in designing and facilitating learning solutions, experience working with outsourced call centers, and a passion for building strong partnerships with regional CS colleagues.

• *Key Responsibilities**

• Program management:
+ Outline, document, and maintain the scope of all local L&D tasks.+ Create, manage, and maintain task plans.+ Develop a trusting partnership with the outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities, responsible for successful training rollouts and launches.
• Learning content development / educational design:
+ Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills.+ Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.+ Develop solutions (e.g., instructor-led, digital, e-learning, blended, etc.) that offer relevant, hard, and efficient learning experiences.+ Develop essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks.
• Facilitation:
+ Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum.+ Run train-the-trainer programs for call center trainers.+ Educate and develop call center leaders to co-facilitate the delivery of learning materials.
• Stakeholder management:
+ Build and foster strong partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D team.+ Be an active partner to the global CS business by participating in learning opportunities, priorities, and impact.+ Collaborate with other business leaders and transform operational opportunities into L&D opportunities.

• *Requirements**

• 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences).
• Enjoy designing and facilitating learning solutions that range from a 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desired.
• Strong facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail.
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
• High degree of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related field, Master's degree a plus.
• Fluent in Portuguese and English. Spanish is a plus.
• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/knowledge management is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation tools is a plus.

• *What We Offer**

• Competitive salary range of $25 to $35 per hour.
• Opportunity to work with a global leader in entertainment.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Comprehensive benefits package.
• Flexible work arrangements.

• *How to Apply**

If you're a motivated and experienced Learning and Development Manager – Application Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Note**

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.