**Experienced Lead Data Analyst, Customer Experience – End-to-End Data Solutions Development**

At arenaflex, we're committed to protecting people, enhancing lives, and preserving the planet. As a trusted partner to many of the world's leading brands, we're proud to serve consumer and business customers across multiple industries. Our legacy of excellence is built on a foundation of innovation, collaboration, and a passion for delivering exceptional customer experiences.

We're seeking an experienced Lead Data Analyst, Customer Experience to join our team. As a key member of our data science team, you'll lead the development and maintenance of solutions related to end-to-end customer experience data, analytical reporting, business trends, and correlations. Your expertise will help us prioritize and optimize business initiatives, driving efficiency and quality improvements in customer experience.

• *Key Performance Indicators:**

• Quality measure of data science solutions
• Accuracy measure of predictions
• Average time from requirements to recommendations
• Measure of insights generated per month
• Efficiency gained or business value created through recommendations derived from data science analysis/modelling

• *Principal Duties and Responsibilities:**

To succeed in this role, you'll need to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• **Lead Data Mining and Collection Procedures:** Collaborate with data architecture and business intelligence teams to ensure data quality and governance across shared systems and shared applications.
• **Ensure Data Quality and Integrity:** Interpret and analyze data problems, translating them into meaningful information and visualizations for executive leadership, market leaders, and other department heads.
• **Conceive of, Develop, Plan, and Prioritize Data Projects:** Partner with Cx leadership to build analytic systems and predictive models that support ongoing and future data needs.
• **Test and Evaluate Performance of Recommended Solutions:** Quantify outcomes and manage the tuning cycle for ongoing improvement to systems and models.
• **Experiment with New Models and Techniques:** Ensure our solutions grow with us by exploring new models and techniques.
• **Align All Data Projects with Organization Goals:** Build relationships with managers and leaders to size analytical opportunities and create delivery plans that ensure we're positioned to support quality business cases and deliver ROI.
• **Facilitate Analytical Conversations:** Explore data from a modelling perspective, perform initial exploratory data analysis to assess business value, and ensure model implementations conform to regulatory requirements.
• **Manage Analytical Projects and Coordinate Activities:** Prioritize relevant activities and provide subject matter expertise to other shared service partners.
• **Undertake Personal Development:** Ensure up-to-date skills and knowledge in data science and related fields.

• *Required Experience:**

• Seven (7) years of relevant experience in data science or a related analytical field
• Advanced knowledge of statistical/data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modelling techniques and tools (R, Python, SAS, etc.)
• Advanced knowledge of visualization tools (PowerBI, Tableau, Quik, etc.)

• *Required Leadership Traits and Characteristics:**

• Strong project management, collaboration, and communication skills
• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Ability to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

• *Formal Education, Qualifications, or Training:**

• Master's Degree in Computational Mathematics, Statistics, or a related field
• Certified specialist in predictive analytics or other data science-related certifications

• *Why Choose Us?**

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

• *Total Rewards Program:**

• Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits (for FT Colleagues)
• Health and Wellness: Health benefits including medical, dental, vision, disability, and life insurance, plus much more
• Savings and Retirement: 401(k) retirement plan with company-matching contributions
• Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, a company mindset that prioritizes health, safety, and flexibility

• *Join Our Team:**

We're looking for individuals who want to make a difference where our customers live and work. If you're passionate about data science, customer experience, and innovation, we encourage you to apply. arenaflex is a Drug-Free workplace and is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

• *Apply Now:**