**Experienced Inside Sales and Customer Service Representative – Direct Hire Opportunity at arenaflex**

At arenaflex, we are a dynamic and innovative company that prides itself on delivering exceptional customer experiences and providing top-notch products to our clients. As a key member of our team, the Inside Sales and Customer Service Representative will play a vital role in ensuring the smooth operation of our order management process, building strong relationships with our customers, and providing unparalleled post-sale support.

• *Job Summary:**

We are seeking an experienced and highly motivated Inside Sales and Customer Service Representative to join our team at arenaflex. This is a direct hire opportunity that offers a unique blend of remote work flexibility and on-site collaboration in our Waukegan office. As a key member of our team, you will be responsible for managing customer orders, resolving issues, and providing exceptional customer service. If you are a results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

• *Responsibilities:**

As an Inside Sales and Customer Service Representative at arenaflex, you will be responsible for the following key areas:

### Order Management

• Review, validate, and process customer orders with accuracy, ensuring all steps in the process are followed.
• Review customer-specific order directions and ensure they are adhered to.
• Keep customers informed of any issues affecting on-time receipt of product.
• Suggest product alternatives as appropriate.
• Understand order-processing requirements of all Sales Agencies/Reps within your territory.
• Review open and past due orders each day, working with customers, shipping, and credit departments as necessary.
• Initiate "New Customer" paperwork and collaborate with the Credit Manager and Sales Rep to obtain all necessary information to ensure smooth processing of the account and pending order.
• Initiate Credit Card Orders as well as "Sample Order" and New Item Set Up requests in the Access database.

### Customer Relations

• Serve as the primary point-of-contact for all customer issues, providing professional, courteous, and efficient service.
• Support Sales Rep Agencies within your assigned territory.
• Develop a comprehensive understanding of the technical aspects of our products and their features and benefits.

### Post Sale Support

• Resolve customer satisfaction issues and ensure strong proactive communications with the customer until the issue is resolved.
• Assist all Sales Reps in your territory with after-sale problems and solutions.
• Research order/invoice information and coordinate any returns, replacements, or credits.

• *Requirements:**

To be successful in this role, you will need to possess the following qualifications and skills:

### Experience and Education

• 3-4 years of experience in fast-paced customer service or inside sales within a company that produces or sells durable goods in a business-to-business setting.
• High School Diploma required.
• Well-organized, logical problem solver with excellent follow-up skills.
• Ability to work in a busy work environment with multiple tasks and priorities simultaneously in a team-oriented structure.
• Excellent verbal and written communication skills.
• Experience with database software/ERP systems and moderate Excel skills.
• Experience in the Lighting Industry is a plus.

### Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong organizational and time management skills.
• Proficiency in database software/ERP systems and Excel.
• Ability to build strong relationships with customers and internal stakeholders.

• *Career Growth Opportunities and Learning Benefits:**

At arenaflex, we are committed to the growth and development of our employees. As an Inside Sales and Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales, and order management.
• Collaborate with cross-functional teams to drive business results.
• Participate in training and development programs to enhance your skills and career prospects.
• Contribute to the success of our company and make a meaningful impact on our customers.

• *Work Environment and Company Culture:**

At arenaflex, we pride ourselves on creating a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. As an Inside Sales and Customer Service Representative, you will be part of a team that values:

• Open communication and transparency.
• Collaboration and teamwork.
• Continuous learning and development.
• Diversity and inclusion.
• Work-life balance.

• *Compensation, Perks, and Benefits:**

We offer a competitive compensation package, including:

• Competitive salary.
• Comprehensive benefits package.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

• *Pre-Employment Screening:**

As a condition of employment, all candidates will be required to undergo a pre-employment screening, including a drug test and background check.

• *Equal Opportunity Employer:**

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

• *How to Apply:**

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].