**Experienced Healthcare Customer Service Representative - Phone Intake Specialist**

Join arenaflex's dynamic team as a Healthcare Customer Service Representative - Phone Intake Specialist, where you will play a vital role in delivering exceptional patient care and support to those in need of home healthcare services. As a key member of our remote high-volume call center team, you will be the first point of contact for patients, providers, and referral sources, providing empathetic and personalized support to address their inquiries and concerns.

• *Job Highlights:**

• Competitive salary and monthly bonus incentive opportunity
• 100% remote work environment
• Immediate openings available
• Monday - Friday, 11:30 AM - 8:00 PM EST schedule after training and nesting period
• Opportunity for advancement and professional growth
• Comprehensive benefits package, including health, dental, and vision insurance, HSA employer contributions, and dependent care FSA employer match
• Generous PTO, 401K savings plan, paid parental leave, and more
• Walgreens discount program and great company culture with a sense of community

• *Job Description:**

As a Healthcare Customer Service Representative - Phone Intake Specialist, you will be responsible for:

• Responding to approximately 60-65 incoming calls per day from patients, providers, and referral sources
• Collecting clinical and demographic information and entering it into arenaflex's CareCentrix portal
• Providing empathetic and personalized support to address patient inquiries and concerns
• Demonstrating excellent communication and interpersonal skills to build strong relationships with patients, providers, and referral sources
• Maintaining accurate and up-to-date records of patient interactions and information
• Complying with all company policies, including HIPAA/PHI
• Meeting and exceeding individual performance goals in the areas of call quality, attendance, adherence, and other contact center objectives

• *Qualifications:**

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Basic PC and search engine abilities (e.g., using the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)

• *Internet Requirements:**

• Speeds: 2mb/10mb upload and 10mb/25mb download or higher
• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an Ethernet cable

• *What We Offer:**

• Starting pay for external hires is $17.50/hour + monthly incentive bonus opportunity
• Comprehensive benefits package, including health, dental, and vision insurance, HSA employer contributions, and dependent care FSA employer match
• Generous PTO, 401K savings plan, paid parental leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• Walgreens discount program and great company culture with a sense of community

• *CareCentrix Maintains a Drug-Free Workplace:**

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

• *Ready to Join Our Team?**

If you're a reliable and motivated individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. arenaflex offers a dynamic work environment, comprehensive benefits package, and opportunities for advancement and professional growth. Apply now to join our team and start making a difference in the lives of our patients and customers.