**Experienced Full Stack Social Media and Customer Service Associate – E-commerce and Community Engagement**

At arenaflex, we're passionate about creating exceptional experiences for our customers and community. We're seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply.

• *About arenaflex**

arenaflex is a dynamic and collaborative organization that values creativity, professionalism, and customer satisfaction. Our mission is to provide premium products and unrivaled customer experiences to our community. We're committed to fostering a positive and inclusive work environment that encourages growth, learning, and innovation.

• *Our Work Environment**

Our modern office setting is designed to inspire creativity and collaboration. We provide a comfortable and productive space for our team members to work, learn, and grow. Our work environment includes:

• Modern office setting
• Food provided

• *Job Description**

We're seeking an E-commerce Social Media Associate and Customer Service Support to join our team. As an E-commerce Social Media Associate, you will assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns.

• *Responsibilities**

• *Social Media:**

• Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
• Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
• Assist in scheduling and posting content using social media management tools.
• Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.

• *Customer Service Support:**

• Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
• Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
• Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
• Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
• Maintain a solid understanding of products, services, and company policies to accurately assist customers.

• *Collaboration and Reporting:**

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
• Assist in compiling and organizing data for regular social media and customer service reports.

• *Requirements:**

• Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• Creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

• *Benefits:**

• Competitive compensation package.
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.

• *What We Offer:**

• A dynamic and collaborative work environment that encourages growth, learning, and innovation.
• Opportunities for career growth and professional development.
• A competitive compensation package and benefits.
• A fun and supportive team environment.

• *How to Apply:**

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

• *Job Type:**

Full-time

• *Pay:**

$20.00 - $24.00 per hour

• *Benefits:**

Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
No weekends
Overtime
Weekends as needed
Supplemental pay types:
Bonus opportunities
Ability to commute/relocate:
Tustin, CA 92780:
Reliably commute or planning to relocate before starting work (Required)

• *Application Question(s):**

Are you familiar with Tesla aftermarket accessories?

• *Experience:**

Customer service:
1 year (Preferred)

• *Work Location:**

In person

• *Estimated Salary:**

$20 to $28 per hour based on qualifications.

Apply Now!