**Experienced Full Stack Product Manager – Customer Service Innovation**

At arenaflex, we're on a mission to revolutionize the way people consume entertainment. With over 200 million subscribers worldwide, we're constantly pushing the boundaries of innovation to deliver an unparalleled experience. As a key member of our Customer Service (CS) team, you'll play a vital role in shaping the future of our contact center platform. If you're passionate about driving exceptional customer experiences and have a knack for leading cross-functional teams, we want to hear from you.

• *About arenaflex**

arenaflex is a global entertainment powerhouse that offers a vast library of movies, TV shows, documentaries, and original content across multiple genres and languages. Our commitment to innovation has led to the development of exclusive original content, which has garnered critical acclaim and popularity among subscribers. As a streaming service, we provide users with the convenience and flexibility to watch content on various devices, without the need for ads or physical copies.

• *Job Summary**

We're seeking an experienced Full Stack Product Manager to lead and oversee the development of our contact center platform. As a key member of our CS Innovation team, you'll be responsible for driving the adoption of new features, improving user experience, and collaborating with cross-functional teams to deliver exceptional results. If you're a strategic thinker with a passion for innovation and customer experience, we encourage you to apply.

• *Key Responsibilities**

• Provide product management leadership to our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
• Assist in defining process, capture requirements, explain prioritization, identify conditions, mitigate risks and obstacles, communicate, and create a roadmap.
• Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Oversee integrations and adoption of product features through close collaboration with our design and data scientist teams as well as external solution providers and consulting firms.
• Identify differences in support expectations in various regions around the world, and design experience accordingly.
• Grow product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

• *What We're Looking For**

• 3+ years of experience in product management for customer or inward-facing products.
• Ability to make tough decisions informed by both data and judgment.
• Deep focus on delivering an exceptional customer and specialist experience.
• Proven track record of executing projects that quantifiably improved customer and specialist experiences.
• Organizational leadership and impact without authority.
• Excellent written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative associations cross-functionally is critical.
• Ability to inspire, persuade, and lead architects and designers.
• Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
• Related experience focusing on Customer Service.
• Experience working on global products is also advantageous.

• *About arenaflex Company, and its Benefits**

• Huge Content Library: arenaflex Offers A Huge Library Of Movies, TV shows, Documentaries, And Original Content Across Multiple Genres And Languages. Subscribers Can Access A Wide Range Of Entertainment Options That Cater To Various Tastes And Preferences.
• Original Content: arenaflex Has Invested Heavily In The Production Of Original Series And Films, Known As "arenaflex Originals". This Exclusive Content Has Garnered Critical Acclaim And Popularity Among Subscribers, Making arenaflex A Hub For Unique And Compelling Movies And Shows.
• Convenience And Flexibility: As A Streaming Service, arenaflex Allows Users To View Content At Their Convenience On Various Devices, Including Smartphones, Tablets, Smart TVs, And Computers. Users Can Pause, Resume, And Watch Content Without The Need To Download Or Store Physical Copies.
• No Ads: Unlike Traditional TV, arenaflex Is Ad-Free. Subscribers Can Enjoy Uninterrupted Streaming Without Annoying Ad Breaks, Enhancing The Overall Viewing Experience.
• Multiple Profiles And Offline Viewing: arenaflex Allows Users To Create Multiple Profiles Within A Single Account, Allowing For Personalized Recommendations And Viewing Histories. Also, Subscribers Can Download Certain Content For Offline Viewing, Which Is Convenient For Travelers Or Those With Limited Internet Access.
• Affordable Pricing Tiers: arenaflex Offers Different Subscription Plans At Various Price Tiers, Allowing Users To Choose A Plan That Fits Their Budget And Desired Features.
• Global Availability: arenaflex Is Available In Many Countries Around The World, Making It Accessible To A Large International Audience.
• User-Friendly Interface: arenaflex Provides A User-Friendly Interface With Personalized Recommendations Based On Users' Viewing History And Preferences, Making It Easy For Members To Discover New Content They Might Enjoy.
• Continuous Updates And Improvements: arenaflex Updates Its Platform Frequently, Adding New Features, Improving The User Interface, And Improving The Overall Streaming Experience.
• Trials: arenaflex Offers Free Trials To New Members, Allowing Them To Explore The Platform And Its Content Before Committing To A Subscription.

• *What We Offer**

• Competitive salary: $27/hour
• Flexible work hours: 8 hours/day
• Remote work opportunities
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

• *How to Apply**

If you're a motivated and results-driven individual with a passion for innovation and customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!