**Experienced Full Stack Product Manager – Customer Service and Member Management Platform Development**

At arenaflex, we're revolutionizing the way people enjoy their favorite entertainment content. With over 278 million paid memberships in over 190 countries, we're committed to delivering an exceptional experience for our members and support agents. As a key member of our Customer Service organization, you'll play a vital role in shaping the future of our member management enterprise platform. We're seeking an experienced and passionate Product Manager to lead and manage innovation, improve our members' and support agents' experience, and drive business growth.

• *About arenaflex**

arenaflex is a global entertainment services company that offers a wide variety of TV series, films, and games across multiple genres and languages. Our mission is to provide an unparalleled entertainment experience for our members, and we're committed to delivering innovative solutions that meet their evolving needs. With a strong focus on customer satisfaction, we're constantly striving to improve our services and create a seamless experience for our members.

• *The Role**

As a Product Manager, Customer Service, you'll be responsible for leading and managing innovation to improve our members' and support agents' experience with our member management platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a best-in-class enterprise platform experience. Your primary objective will be to shape the future of our member management enterprise platform, create and execute a long-term strategy, and prioritize a roadmap that meets the evolving needs of our members and support agents.

• *Responsibilities**

• Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
• Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
• Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
• Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
• Understand differences in support expectations in different regions around the world and tailor the experience accordingly, including nuanced differences among arenaflex's different services/products, such as Streaming, Games, Live Experiences, Ads, etc.
• Expand product management responsibility to other tools as business needs present.
• Embody the unique arenaflex culture.

• *What We're Looking For**

• 5+ years of experience in product management for consumer or internal-facing products is a must.
• A deep understanding of Customer Service business and contact center business is a must.
• Prior experience working with member management products, whether third-party or in-house build, is a must.
• Quick learner and the ability to work in a fast-paced global environment.
• Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
• Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally are extremely important.
• Organizational leadership and influence without authority.
• Ability to make tough but informed decisions with both data and judgment.
• Ability to inspire, motivate, and lead designers and engineers.
• Demonstrated record of executing projects that measurably improved customer and agent experiences.
• Deep focus on delivering a great customer and agent experience.
• Experience working on global products and enterprise platforms is also beneficial.

• *What We Offer**

• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, including 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Flexible time off for full-time salaried employees.
• Competitive compensation structure, with an annual salary range of $160,000 - $390,000, and the option to choose how much of your compensation you want in salary versus stock options.
• A unique culture and environment that values diversity, inclusivity, and innovation.

• *Why Join arenaflex?**

• arenaflex is a global leader in the entertainment industry, with a strong commitment to innovation and customer satisfaction.
• Our company culture values diversity, inclusivity, and innovation, and we're committed to creating a workplace that's welcoming and supportive for all employees.
• We offer comprehensive benefits, competitive compensation, and opportunities for growth and development.
• Our team is passionate about delivering exceptional experiences for our members and support agents, and we're looking for like-minded individuals to join our team.

• *How to Apply**

If you're a motivated and experienced Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.