**Experienced Full Stack Product Manager – AI-Powered Customer Support & Large Language Model Development**

At arenaflex, we're seeking an innovative and visionary Product Manager, Technical (PM-T) to lead our cutting-edge chat platform, Large Language Model (LLM) applications, and roadmap initiatives. In this pivotal role, you'll partner closely with our Technical Program Manager to transform customer support through AI/ML solutions that anticipate customer needs and redefine industry standards.

• *About arenaflex**

arenaflex is a leading innovator in the field of customer support, dedicated to transforming customer experiences through strategic application of technology. Our team of passionate problem-solvers is committed to redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support. We prioritize customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our mission.

• *Key Responsibilities**

As a Senior Product Manager, Technical, you'll be responsible for leading the development and implementation of our chat platform and LLM applications across arenaflex. Your key responsibilities will include:

• **Strategic Vision & Roadmap Development**: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex.
• **LLM Integration**: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
• **Cross-Functional Leadership**: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
• **Technology Selection**: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
• **Data-Driven Decision Making**: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
• **User-Centric Design**: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
• **Technical Specifications**: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.

• *A Day in the Life**

As a Senior Product Manager, Technical, you'll have the opportunity to work on a wide range of exciting projects and collaborate with cross-functional teams to drive innovation and growth. Your day-to-day responsibilities may include:

• Leading product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
• Collaborating with engineering leads to refine technical approaches for implementing conversational AI features.
• Reviewing performance metrics of existing LLM applications and recommending enhancements.
• Presenting product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
• Working with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
• Engaging with data science teams to improve LLM model performance and accuracy.
• Partnering with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.

• *About the Team**

You'll join arenaflex's innovative product team, dedicated to transforming customer experiences through strategic application of technology. Our team is passionate about redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support. We prioritize customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our mission.

• *Essential Qualifications**

To be successful in this role, you'll need:

• 5+ years of product or program management, product marketing, business development, or technology experience.
• Experience with feature delivery and tradeoffs of a product.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

• *Preferred Qualifications**

While not required, experience with the following skills and tools would be beneficial:

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
• Experience in building and driving adoption of new tools.

• *Work Environment and Company Culture**

arenaflex is committed to creating a diverse, inclusive, and supportive work environment that empowers our team members to deliver the best results for our customers. We prioritize customer privacy, security, and product expertise, and we're looking for like-minded individuals to join our mission.

• *Compensation and Benefits**

arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. We also offer a full range of medical, financial, and other benefits to support our team members' well-being and success.

• *How to Apply**

If you're a motivated and innovative product leader with a passion for AI/ML and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.