**Experienced Full Stack Leadership Professional – Client Experience and Operational Excellence**

• *Job Summary:**

arenaflex is seeking a highly energetic, objective-oriented, and connected Senior Client Support Supervisor to join our Pharmacy Healthcare Client Care Team. This part-time, remote position will report to the Ranking Director of Medical Care Client Support. The ideal candidate will be a natural team leader, responsible for building engaging teams and driving operational productivity. This individual should be a dynamic, objective-oriented leader who challenges and motivates other leaders within their organization to succeed. A client-first mindset is essential for this role.

• *About arenaflex:**

arenaflex is a leading online retailer of pet products, established in 2011. With a strong focus on client-driven approach and exceptional customer service, arenaflex has become one of the largest online business platforms specializing in pet food, treats, supplies, and other related items. As a part of the arenaflex team, you will be working in a dynamic and innovative environment that values teamwork, creativity, and continuous improvement.

• *Responsibilities:**

• Develop a compelling team experience through various leadership initiatives.
• Lead team meetings and workshops to convey critical business updates and drive colleague engagement, commitment, and timely execution of drives.
• Participate in and own the performance audit process for all leaders within your team.
• Foster pharmacy healthcare strength through successful training, feedback, and development plans for your leaders.
• Maintain and execute new leadership onboarding programs to enhance the career path experience.
• Contribute to Vital Anticipating the business and driving Change Management for drives (Open Strategies refinement, Client Experience Improvement Drives, Tweet feedback execution, etc.).
• Work with an eagerness to learn, share, and receive feedback.
• Work with a sense of empathy to identify and address process enhancements that would improve the client experience, employee experience, or operational efficiencies.
• Drive Labor force Scheduling exercises for the business through collaboration with the WFM team (Continuous Line Management, Overtime and VTO management, Maintaining Staffing records and Team Tasks).
• Ensure Compliance with all relevant regulations and policies for Pharmacy-related tasks.
• Participate in weekly call listening meetings to follow the healthcare client journey and drive improvement in the client experience.
• Ensure consistency with all organization policies.
• Establish relationships with key stakeholders in Marketing, Product, Business Intelligence, Quality, Labor, and Learning and Development to build trust and partnerships.
• Perform other duties as assigned and required.

• *Requirements:**

• 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent experience
• Ability to adapt to rapidly changing objectives and willing to 'dive in' to tackle various challenges.
• Demonstrated teaching abilities that can influence both frontline specialists and leadership
• Living within 100 miles of Pittston, PA is required.
• BS/BA degree or equivalent experience (e.g., 5+ years industry experience in lieu of degree).
• Strong PC and web capability in a technology-driven environment
• Proficiency in MS Office suite (Excel is a must)
• Excellent oral and written communication skills, and agreeableness and ease in presenting information to a group.
• Candidate should be flexible with scheduling as the position may include nights, weekends, and some holidays.
• Position may require travel.

• *Benefits:**

arenaflex offers a comprehensive benefits package, including:

• Competitive hourly rate of $30/hour
• Flexible part-time schedule with opportunities for remote work
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance
• Opportunities for career advancement and leadership development

• *How to Apply:**

If you are a motivated and results-driven leader with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the arenaflex team.

• *Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.