**Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Support**

At arenaflex, we're committed to delivering exceptional customer experiences in the rapidly evolving Healthcare Systems & Services industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Customer Service Representative to join our remote team. If you're passionate about delivering top-notch support and have a knack for building strong relationships, we want to hear from you.

• *The Opportunity**

We're looking for a dedicated and customer-focused individual to work in a permanent work-at-home role, answering inbound phone calls for our clients' members or customers. As a key member of our team, you'll have the opportunity to make a real difference in people's lives by providing empathetic and informed support.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking organization that's dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the industry. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us on this exciting journey.

• *Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Performing PCP Change/Provider Lookup
• Looking up Medical Benefits such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage
• Reviewing Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
• Processing claims inquiries, Member may receive a bill for a service (ex: MRI procedure)
• Answering enrollment/disenrollment inquiries
• Answering Grievances/Complaints
• Performing billing such as making payments, transaction history, premium inquiries, etc.
• Managing LEP inquires and disputes
• Assisting in material request such as ID cards, Large/Brail print materials, and Catalogs
• Providing self-help options such as member portal
• Providing local locations to pharmacies, OTC and Specialist

• *Experience Required for Your Success**

To excel in this role, you'll need:

• At least a High School diploma or equivalent
• Minimum of 18 months Call center experience
• Healthcare background a plus
• Minimum of 2 years Computer Experience in work environment
• Ability to multi-task
• Strong written and oral communication skills
• Ability to display empathy and care
• Dedicated area to work from in your home
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access/WIFI is not permitted)

• *Why Join arenaflex?**

As a valued member of our team, you'll enjoy:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements to suit your needs
• Access to cutting-edge technology and tools
• Opportunities to make a real difference in people's lives

• *Compensation and Benefits**

We offer a competitive salary and benefits package, including:

• Medical, dental, vision, and 401K benefits
• Earned PTO
• Salary up to $13.25/hr in training, and $14.25/hr in production

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Please submit your application without delay, and let's discuss how you can join our dynamic team at arenaflex.