**Experienced Full Stack Field Service Staff Manager – Electrical and Mechanical Field Expert with Strong Leadership and Customer Focus**

At arenaflex, we are seeking an experienced and results-driven Field Service Staff Manager to join our team. As a Field Service Staff Manager, you will be responsible for leading a team of Field Service Technicians and Work Preparators in the territory of NY, NJ, and MA, ensuring exceptional customer satisfaction, quality of work, and profitability. If you have a passion for the electrical and mechanical field, excellent leadership skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex has been a leading provider of fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions for over 50 years. Our product brands offer world-class electrical-thermal efficiencies with industry-leading emissions. We pride ourselves on our great customer service, innovative solution development, and ability to adapt to changing markets. Our team is comprised of results-focused professionals with the skills to achieve project goals across multiple industries.

• *Key Responsibilities**

As a Field Service Staff Manager at arenaflex, you will be responsible for the following key areas:

• Direct management of the Field Service Technicians and Work Preparators within the dedicated service region NY/NJ and MA, focusing on quality of work, profitability, target agreements, employee development, EHS, and customer satisfaction.
• Responsibility for classification according to the qualifications of the service technicians in the service region.
• Responsibility for the quality of work execution of Customer Contractual obligations, repairs, overhauls, and warranty procedures across all product lines in the service region, in close cooperation with the WP.
• Collaboration in the strategic planning of the service region.
• Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.
• Supporting the Service Sales Manager by developing and introducing standardized processes.
• Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers to improve the reputation on the market.
• Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high-quality, timely service (e.g., on-site spare parts delivery, new business opportunities).
• Cost optimization of service calls and fulfillment of service contract requirements.
• Escalation of complex technical issues to the Technical Services Group.
• Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).
• Increasing customer satisfaction by ensuring fast response times and provision of the necessary service know-how.
• Reviewing Technician time cards and hours billed.
• Ensuring on-time job closing in working with operations staff.

• *Qualification Requirements**

To be successful in this role, you will need to possess the following qualifications:

• Several years of experience in the electrical and/or mechanical field (preferably in plant engineering/energy sector) and in service (preferably).
• Completed technical or electrical/electronic vocational training.
• Excellent written and spoken communication skills in English.
• High degree of flexibility and resilience.
• Ability to motivate employees internally.
• Ability to analyze and optimize processes and procedures.
• High degree of customer orientation, problem-solving, and negotiating competences.
• Confident handling of Oracle and Microsoft applications.
• Willingness to travel.

• *Desired Qualifications**

We are looking for candidates with the following desired qualifications:

• Knowledge of gas engine series of the arenaflex products.

• *What We Offer**

As a Field Service Staff Manager at arenaflex, you will enjoy a competitive salary, a dynamic work environment, and opportunities for career growth and development. Our company culture values innovation, customer satisfaction, and teamwork, and we offer a range of benefits, including:

• A competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for career growth and development.
• A comprehensive training program to enhance your skills and knowledge.
• A collaborative and customer-centric team culture.
• Access to the latest technology and tools to support your work.
• A flexible and remote work arrangement.

• *How to Apply**

If you are a motivated and results-driven professional with a passion for the electrical and mechanical field, excellent leadership skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *We Want to Hear From You!**

Don't hesitate to apply today and let's build the future together. We are excited to receive your application and look forward to discussing this opportunity with you further.