**Experienced Full Stack CX Product Manager – Conversational Analytics & AI-Driven Solutions**

At arenaflex, we're on a mission to revolutionize the way customers interact with our brand, and we're looking for a talented CX Product Manager to lead the charge. As a key member of our product team, you'll be responsible for developing and executing a strategic product vision for our conversational products, including chatbots, conversational IVR, and AI/personalization initiatives. If you're passionate about creating exceptional customer experiences and have a deep understanding of Virtual Assistant technologies, we want to hear from you.

• *About arenaflex**

arenaflex is a leading financial services company dedicated to helping individuals and businesses achieve financial security. With a rich history of innovation and a commitment to customer-centricity, we're constantly pushing the boundaries of what's possible in the world of financial services. Our team is passionate about creating products and experiences that make a real difference in people's lives, and we're looking for like-minded individuals to join our journey.

• *Responsibilities**

As a CX Product Manager at arenaflex, you'll be responsible for:

• Defining and articulating a compelling product vision and strategy for AI-driven conversational experiences, chatbots, and conversational IVR systems
• Developing and maintaining a strategic product roadmap aligned with business goals and emerging Virtual Assistant trends
• Conducting in-depth market analysis and competitive research to identify opportunities for innovation and differentiation
• Executing the strategy as part of multiple product team(s)
• Staying at the forefront of Virtual Assistant technologies and exploring their potential applications within our product portfolio
• Integrating business, customer, user, and partner insights to inform a clear understanding of problems to solve and risks to manage
• Continuously seeking to improve the clarity and effectiveness of the product strategy

• *Product Discovery**

• Drive the integration of our conversational products, exploring use cases such as personalized interactions, advanced natural language understanding, and content generation
• Work with data teams to optimize performance, ensuring accuracy, reliability, and ethical considerations
• Evaluate and integrate AI tools and technologies to enhance chatbot and IVR capabilities
• Accountable for understanding and defining key business outcomes and requirements for their product
• Articulates hypotheses and leads the product team(s) (design, engineering, and various business roles) to deeply understand complex problems and solutions through experimentation

• *Product Development & Execution**

• Lead the product lifecycle from concept to launch, ensuring seamless execution and high-quality deliverables
• Collaborate closely with engineering, data science, and design teams to define product requirements, prioritize features, and manage development sprints
• Define and track key performance indicators (KPIs) to measure product success and drive data-driven optimizations
• Champion user-centered design principles and ensure exceptional user experiences across all conversational interfaces
• Coordinate with designers, developers, QA testers, and other stakeholders to ensure timely and high-quality delivery

• *Conversational Design & Optimization**

• Lead the development of intuitive and engaging conversational flows, leveraging best practices in conversational design
• Implement A/B testing and other optimization techniques to improve chatbot and IVR performance and user satisfaction
• Analyze user feedback and data insights to continuously refine and improve conversational experiences
• Ensures every goal-aligned unit of value created by multiple teams is measurable and can show progress towards overall product objectives

• *Stakeholder Management & Communication**

• Effectively communicate product vision, strategy, and progress to internal and external stakeholders
• Build strong relationships with key customers and partners to gather feedback and identify new opportunities
• Collaborates with business leaders and finance to manage budget, go to market strategy, etc.
• Ensures key information (strategy, priorities, plans, experiments, results, etc.) regarding the product(s) is understood by stakeholders

• *Requirements**

• 2+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education
• Prior experience in a product environment and exposure to the Product Manager role
• Experience with strategic thinking and decision making in a professional context
• Experience with managing multiple workloads and/or competing priorities in a professional context
• Experience with stakeholder and relationship management in a professional context
• Demonstrated experience leading, influencing, and negotiating in a professional team environment
• Demonstrated experience leveraging diverse perspectives and using data to inform action
• 1+ year working in a highly collaborative, fast-paced environment with engineering teams and stakeholders

• *What We Offer**

• Competitive salary range: $81,900 - $182,400 per year
• Flexible Time Off (FTO) program, providing the opportunity to take time away from the office with pay for vacation, personal, or short-term illness
• Pension eligibility
• Opportunity to work in a highly collaborative, fast-paced environment with engineering teams and stakeholders
• Professional development opportunities to help you grow in your career
• A dynamic and inclusive work environment that values diversity and promotes work-life balance

• *How to Apply**

If you're passionate about creating exceptional customer experiences and have a deep understanding of Virtual Assistant technologies, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes work-life balance.