**Experienced Full Stack Customer Support Representative – IT Data Security Division at arenaflex**

We are seeking a highly skilled and motivated Remote Customer Support Representative to join our team at arenaflex. As a key member of our IT Data Security Division, you will play a critical role in ensuring the operational reliability of our critical infrastructure that supports arenaflex's Applications, Clients, Partners, and Vendor availability and security.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the IT industry. Our mission is to empower our customers with cutting-edge technology and exceptional support. We are committed to fostering a culture of innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.

• *Job Highlights**

• Company: arenaflex
• Location: Remote
• Position: Remote Customer Support Representative
• Compensation: $27/hour
• Start Date: Immediate openings available

• *Job Description**

As a Remote Customer Support Representative, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively. Your primary focus will be on:

• Providing technical support for firewall equipment and software maintenance, including site executions, inventories, framework planning, preventive maintenance, and break/fix services in server farm critical infrastructure.
• Supporting business remote access clients to align our client-edge security technology with and client-oriented expertise on workstations; the team can utilize advanced technology like Application ID and Client ID for granular client ID.
• Supporting airport operations mobile network setup, Netmotion, equipment, and software maintenance, which includes site executions, inventories, framework planning, preventive maintenance, and break/fix services in server farm critical infrastructure.
• Coordinating with arenaflex's Business divisions through advisory services responsible for firewall strategies and access control direction.
• Providing functional support for potential emergencies, backing of critical offices and infrastructure parts for Organization Security.
• Supporting the IT Data Security Division to maintain the integrity and service continuity of the project data and applications.
• Suggesting and executing departmental approach, rules, principles, and methodologies.
• Ensuring compliance with all governing corporate policies and rules.
• Project management of server farm and remote communication room norms capital upgrades, renovations, and improvements.
• Ensuring precise documentation, obtaining the best product and service costs, and ensuring that vendors meet their organizational commitments.

• *What You'll Love About arenaflex**

Our culture is built on a shared commitment to living our values - Authenticity, Honesty, Respect, Perseverance, and Employee Empowerment - every day, in all that we do. Exploring a career at arenaflex gives you the opportunity to see the world while offering excellent benefits to help you continue to grow:

• Competitive compensation, performance incentives, industry-leading profit sharing, and 401(k) with generous direct contribution and company match.
• Paid time off including vacation, holidays, and paid personal time.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Wellness programs to support physical, emotional, social, and financial well-being, including access to an employee assistance program offering support for yourself and anyone in your family, free financial education, and extensive resources supporting mental health guidance.
• Domestic and International (round-trip) Flight privileges for employees and qualified family members.
• Career advancement programs to achieve your long-term career goals.
• Access to over 500 discounts, specialty savings, and intentional benefits through arenaflex perks like vehicle and lodging rentals and auto/property owners/pet insurance.

• *What You Need to Succeed**

• Self-starter, the ability to fully complete tasks with direction and guidance.
• Builds and maintains effective communication and relationships with the management team, vendors, and partners.
• Knowledge of Networking and Security: A strong understanding of networking concepts, like TCP/IP, VPN, firewalls, and security protocols, is essential. Knowledge of cloud networking and security standards is also important.
• System Administration Skills: Experience managing and maintaining server infrastructure on-premises and in the cloud.
• Analyzing and Critical Thinking: The ability to analyze and resolve issues related to the managed security system and its integration with other systems.
• Monitoring and Security Analysis: Capability in monitoring and analyzing security logs and events to identify potential threats and vulnerabilities.
• Customer Service and Communication: Strong interpersonal skills to interact with end-users, understand their needs, and provide sufficient support.
• Vendor Relationship Management: Ability to collaborate with the cloud service provider (in this case, Outright) and ensure that service level agreements (SLAs) are met.
• Continuous Learning: The cloud computing and security field is constantly evolving, so a willingness to stay updated on industry trends and new technologies is essential.
• Adaptability to support an activity with varying shifts, extended hours, and readiness to come in case of emergency needs.
• Strong written and verbal communication skills
• Consistently focuses on the safety and security of self, others, and personal data.

• *Join Our Team!**

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.