**Experienced Full Stack Customer Success Consultant – Web & Cloud Application Development**

Join arenaflex, a dynamic team dedicated to elevating service and revenue excellence, as a Customer Success Consultant. As a pivotal member of our team, you will play a crucial role in ensuring the sustained success of our clients, driving the adoption of our proprietary technology, IN-Gauge, and maintaining a strong focus on customer retention.

• *About arenaflex**

arenaflex is a global leader in optimizing frontline performance, with over 30 years of expertise and a global footprint extending across world-renowned brands in the hospitality and automotive industries. Our unique blend of artistry and science, combined with our cutting-edge technology, has set the benchmark in the industry. We're committed to unlocking the full potential of individuals and transforming the frontline role, empowering our team members to make a difference.

• *About the Role**

As a Customer Success Consultant at arenaflex, you will be responsible for leading and facilitating the customer activation process, ensuring a captivating onboarding experience. You will drive the implementation and ongoing maintenance of our proprietary technology, IN-Gauge, and promote its adoption and utilization. Your role will also involve collaborating with regional and global peers, fostering the exchange of best practices and seeking innovation insights.

• *Key Responsibilities**

• Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
• Drive the implementation and ongoing maintenance of The Foundation Framework
• Promote and support the adoption and utilization of the IN-Gauge software platform
• Commit to continuous self-led learning, always maintaining IN-Gauge 'super user' proficiency
• Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
• Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
• Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
• Lead quarterly program reviews with key stakeholders
• Initiative conversations with internal leadership regarding upsell opportunities
• Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

• *Qualifications**

• Bachelor's Degree is preferred, with a track record of working in a performance results-focused environment
• 2+ years of relevant experience
• Tech savvy with SaaS experience being advantageous
• Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
• Demonstrates executive presence and the ability to influence at all levels
• Exhibits a high level of polish and poise in all interactions
• Excellent listing skills, curiosity, and resourcefulness
• Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
• Proactive and capable of working autonomously
• Must show adaptability and flexibility in response to the evolving needs of the business
• Fosters collaboration among various departments to advance the company's shared vision

• *Preferred Qualifications**

• Experience in the hospitality or automotive industries
• Familiarity with performance management software and tools
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

• *What We Offer**

• Base Salary $65,000-$70,000 + lucrative incentive plan, averaging around $15,000 annually, uncapped in growing region
• Comprehensive suite of benefits, including:
+ Employer contribution toward company-sponsored health plans+ Dental & Vision plans offered+ Employer-paid Short-term Disability & Employer-paid Long-term Disability+ Employer-paid Life Insurance Policy ($100,000)+ Employer-paid Accidental Death & Dismemberment Policy ($100,000)
• 401K participation, with 4% Employer Matching Contribution
• Paid Time Off and annual holiday closure
• Parental Leave (Maternity, Paternity, and Adoption Leaves)

• *Why Join arenaflex?**

• Be part of a dynamic team dedicated to elevating service and revenue excellence
• Work with a global leader in optimizing frontline performance
• Develop your skills and expertise in a fast-paced and innovative environment
• Collaborate with a talented team of professionals from diverse backgrounds
• Enjoy a comprehensive suite of benefits and a competitive salary and incentive plan
• Make a difference in the lives of our clients and their customers

• *How to Apply**

If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!