**Experienced Full Stack Customer Success & Account Manager – US Clients at arenaflex**

Join arenaflex, a leading provider of innovative SAAS solutions, in a dynamic and collaborative environment where you can grow and thrive as a Customer Success & Account Manager for US Clients. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.

• *About arenaflex**

arenaflex is a global leader in the SAAS industry, with a presence in over 180 countries and a client base that includes some of the world's most renowned companies. Our mission is to empower employees to become informed, engaged, and influential, and we're committed to creating a workplace culture that values simplicity, kindness, respect, exemplarity, fairness, and trust.

• *Job Description**

As a Customer Success & Account Manager at arenaflex, you will be responsible for driving customer success and growth in the US region. This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. Your primary responsibilities will include:

• **Guidance and Advice to Customers**
+ Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors.+ Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan.+ Conduct "Customer Success" training sessions and workshops.+ Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers.+ Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts.+ Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).
• **Project Management**
+ Oversee the project's launch timeline, ensuring punctual deployment.+ Liaise with internal technical teams during the deployment phase.+ Supervise the project in "run" mode to guarantee the attainment of the client's goals.+ Advocate for your customers with the Product Team to develop new features.+ Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at arenaflex.

• *Qualifications**

The ideal candidate will have:

• A university graduate with a focus on commercial, digital, or engineering fields, with a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager.
• Self-motivation, result orientation, and autonomy, allowing you to maintain great performance in a full-remote setting.
• Strength in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers.
• Ability to seamlessly handle multiple projects, showcasing versatility and adaptability in a dynamic, fast-paced environment.
• Thoughtfulness and attentiveness, coupled with a deep understanding of client needs, and a strong service orientation.
• Experience in handling business matters, including business objectives, and a proven track record of success in managing multiple projects simultaneously.

• *Essential Affinity & Knowledge**

• Proficiency in new technologies, SAAS, and digital transformation.
• Adept in internal communication, social networks, and community management.

• *Essential Experience**

• Minimum of 5 years in a related position.
• Proven capability in managing multiple projects simultaneously.
• Experience in handling full sales cycle (renewals, upsell, cross sell, negotiation).
• Mastery of basic planning standards (Gantt, etc.).
• Demonstrated expertise in High Touch portfolio management.

• *Why Join arenaflex?**

• Work in a dynamic, digital, and collaborative environment with a global presence.
• Enjoy a competitive salary and benefits package, including healthcare fee, paid days off, and paid sick days.
• Participate in personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions.
• Connect with your colleagues through numerous events, including afterworks, team buildings, town halls, and our renowned Global Week.
• Embody our values: kindness, ambition, humility, and be part of a "Bootstrappers" culture.
• Enjoy a remote work environment, with the option to meet our team member in Boston once a week.

• *Recruitment Process**

• 45-minute call with Talent Acquisition (TA)
• Written exercise
• 1-hour interview with TA and your manager
• Simulation with TA, and managers
• Reference check

• *Important Information**

• Permanent Position
• Based in Boston, full remote (with the option to move to Paris)

• *Ready to Apply?**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.